Sophia Harris
Canadian Broadcasting Corporation
Toronto, ON, Canada
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Past articles by Sophia:
A $5,000 Bell bill? Parents struggle with runaway wireless charges
Some parents recently hit with big wireless bills argue there should be more protections in place to help customers avoid unforeseen charges on plans they share with their teens. The big three telcos say they provide customers with online tools to help them closely monitor all lines in a phone plan. → Read More
How to cut the cost of your mobile phone bill and still call your friends overseas
Many Canadians complain that they're paying too much for their wireless phone plan. CBC News has provided some tips to help cut down the costs of your bill while still reaching out to all your friends. → Read More
Machines vs. cashiers: Why shoppers are so divided over self-checkout
Where you stand on the self-checkout debate may be influenced by your age as well your view on whether the technology represents progress or a step backward as shoppers — aided by machines — do the work of cashiers. → Read More
Why some stores have pulled their self-checkout machines
While retail automation appears inevitable, at least a few Canadian Tire stores in Toronto, plus a grocery chain in the U.S. are bucking the trend: instead of adding more self-checkout machines, they’re removing ones already in place. → Read More
Big telcos hike internet prices amid soaring demand, revenues
Telus, Bell and Shaw are all raising prices on select internet plans over the next few months. The hikes come on the heels of internet price increases by Telus, Shaw, Bell and Rogers in 2018. → Read More
The best a man can get? Why some men are brushing off Gillette's ad campaign
Some men are outraged by a new Gillette ad about toxic masculinity because they're not used to males or masculinity being criticized in advertising. → Read More
Big telcos offer bonus-data deals but 3 provinces get the best bargains
The holiday season has sparked wireless wars amongst Rogers, Bell and Telus, which are all doubling the data on select phone plans. But not all customers are thrilled because of glaring regional price differences. → Read More
Why Christmas is bad for the environment and what you can do about it
Canadians pile up more trash over holidays because they buy more stuff and a lot of it — from shiny wrapping paper to glittery cards — typically can't go in the recycling blue bin. → Read More
'They kill jobs': Meet Canadians who refuse to use self-checkout
A new study found that about one-quarter of Canadians refuse to use self-checkouts. Many abstainers are trying to save jobs, but they face an uphill battle in the era of automation. → Read More
Swiss Chalet, Harvey's, other big chains hit by 'malware outbreak'
A Canadian company that owns popular restaurant chains including Swiss Chalet and Harvey's says it experienced a "malware outbreak" on Friday, forcing it to temporarily close some locations. → Read More
Air Canada fined $65,000 for 'mental agony' after family kicked off flight
A consumer commission in India has ordered Air Canada and its partner Jet Airways to pay a Canadian family about $65,000 Cdn to compensate for the “mental agony and harassment” they suffered when Air Canada forced them off a flight. → Read More
Aeroplan announces big plans for its revamped program but members still skeptical
Aeroplan has announced ambitious plans to transform itself into a rewards program that doubles as a travel agency. But industry experts and members have questions about what direction it will take. → Read More
Aeroplan announces big plans for its revamped program but members still skeptical
Aeroplan has announced ambitious plans to transform itself into a rewards program that doubles as a travel agency. But industry experts and members have questions about what direction it will take. → Read More
Loblaws mails $25 gift cards to shoppers who refused to send ID for price-fixing compensation
Loblaws has sent $25 gift cards to some customers who never expected to get one after they refused to send the retailer a copy of their ID. The cards are compensation for Loblaws's role in a national bread price-fixing scandal. → Read More
CRTC investigating 'possible misleading' telco sales practices after first rejecting the idea
The CRTC has launched a public inquiry into "possible misleading or aggressive" sales practices used by telecom companies, a move the regulator flatly refused to make just six months ago. → Read More
Hudson's Bay, other stores pressured to dump Trump products, amid tariff tiff
The recent tariff dispute between Canada and U.S. has sparked a renewed social media call to boycott stores carrying Trump family merchandise. → Read More
'Amazing' Manitoba double-data offers spark questions over why only some provinces get the best phone deals
While many Manitobans are revelling in a double-data phone deal, Canadians elsewhere are left wondering why they can't get the same offer. → Read More
Wireless wars heat up with 'battle' over data-heavy plans
All the major telcos are offering phone plans topped up with bonus data. Most telcos are offering one to three extra gigabytes, but Rogers is doubling the data on two Manitoba plans. → Read More
Phasing out the checkout line: Retailers race to make shopping more seamless
As retailers compete to create a more convenient shopping experience, they're testing out many novel ideas. But not every new concept is winning over consumers, including scan and go which failed to catch on with Walmart customers in the U.S. → Read More
'We had to call 911': Airline regulator investigating Sunwing after passengers stranded for hours on tarmac
The Canadian Transportation Agency has launched an inquiry into Sunwing Airlines after receiving 89 recent complaints about missing baggage, tarmac delays and flight cancellations. → Read More