Justyna Polaczyk
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Discover and connect with journalists and influencers around the world, save time on email research, monitor the news, and more.
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Past articles by Justyna:
12 Killer Posts We Published in 2018 on LiveChat Blog
Check out the LiveChat Blog 2018 creme de la creme! Here are our best posts that were published last year, have a great read! → Read More
Dos and Don'ts of Building a Customer Service Chatbot: LiveChat Case Study
Building a customer service chatbot can be a challenge. Learn from our mistakes and findings to make this process much easier for you than it was for us! → Read More
What Is GDPR Compliance and Why You Should Care
The General Data Protection Regulation will come into effects on May 25th. Learn more about what is GDPR and its benefits! → Read More
[LiveChat Diaries] How Moving to an Open Space Office Changed the Way We Work
Is open space office good or bad for productivity? Does it help to build a team spirit? Check out the LiveChat Office Journey and find out! → Read More
Lessons About Corporate Team Building from Coinbase's #1 Employee
Some posts are written to give a specific knowledge. For example, how to optimize your website for SEO. Other posts change your way of thinking, force you to question everything you know. Such posts and ideas inspire to find new, better ways of doing something and in the end, they help you to grow. For me, one of the most eye-opening articles was "Employee #1: Coinbase” written by Craig Cannon.… → Read More
How to Turn Dunning Process into a Positive Customer Experience
Here's how to craft effective dunning emails and how to turn dunning process, a customer nightmare, into a positive experience. → Read More
Business 101: The Benefits of Customer Centricity
Many business owners like to stress how important their customers are. They talk a lot about customer happiness and claim that their mission is to make people’s lives better. Having that in mind, let’s recall all the times we, customers, have spent in queues. How many times we were struggling to have a problem solved. Or just how many times products we bought didn’t meet our expectations. If so… → Read More
How Reading Bad Guest Posts Helped Me to Become a Better Content Writer
I wrote this post for those of you who want to write better, understand content marketing better and send better guest post submissions. → Read More
How to Improve Customer Satisfaction
See how to improve customer satisfaction and build long-lasting relationships with your customers thanks to three Eric Berne’s “ego states.” → Read More
5 Common Customer Service Problems and How to Resolve Them
Read about the most common customer service problems and learn how to resolve them. Only for those who treat their job seriously! → Read More
Customer Service Problem-Solving Techniques: Critical Thinking
Professional problem solving is the beating heart of amazing customer service. Learn one of the best problem-solving techniques: critical thinking! → Read More
Why Your Company Needs a Unique Value Proposition
If you want to write a damn good and persuasive copy, you need to know what unique value proposition is. Learn how to sell benefits, not products! → Read More
How to Use Deep Listening in Customer Service
Deep listening helps us to become better versions of ourselves and build better relationships. Learn how to use it in customer service! → Read More
5 Important Questions You Should Ask in Your Customer Feedback Survey
Actually, it's very easy to send a customer feedback survey and gain valuable insights? There’s only one trick you have to know: asking the right questions. → Read More
The Meaning of Customer Service: 5 Stages of the Customer Buying Cycle
What's the meaning of customer service? It helps you build a bond between you and your customers not only during a purchase but also before and after! → Read More
Emotional Intelligence in Leadership: The Godfather Way
Vito Corleone was an honorable and widely respected "businessman." Learn how to use emotional intelligence in leadership and become a respected Don! → Read More
How Teamwork Activities Help to Build a Strong Team Spirit
In this post, I’m going to show you how easy it is to lose the team spirit, and what teamwork activities can help you to re-build it. Work the LiveChat way! → Read More
How Vanity Metrics Gamble with Your Business
Metrics seem to be the most trustworthy source of business as hard data can't lie. But be careful, vanity metrics can fool you, and here's how. → Read More
Social Media Ninja 101: The Most Popular Social Network Sites
Here's a guide to most popular social network sites. If you don't know what are the best time to post, it's a "must read!" → Read More
Why You Should Use Social Media for Business
Here's everything about advantages (and disadvantages) of using social media for business. Also, it's about why using social media is like going on a safari. → Read More