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There are no unimportant jobs and no unimportant customers. → Read More
Research shows workers who launched careers during the Great Recession are plagued with anxieties much less prevalent among older colleagues. → Read More
The easiest way to be intriguing is listen closely after you've asked someone to tell you about themself. → Read More
There is no way to make bad news welcome but there are lots of way to make hearing it even worse. → Read More
Failure is pretty much inevitable. What comes afterward is a choice. → Read More
Really difficult problems often demand an entirely fresh examination of the business. → Read More
Commandment number one is beginning preparing before anything has gone wrong. → Read More
If you didn't own the store, why would you care that it's opening? → Read More
In the earliest stages of growth, the right hire can be rocket fuel. The wrong hire can be a disaster. → Read More
Online store owners are facing huge tax bills but some have been given a brief window to get out from under it. → Read More
Unless you've been arrested, reporters aren't interested in your company. Once you understand that, you can make a plan. → Read More
The path to success starts with seeing things as they really are. → Read More
Sam I Am had an unattractive product but sold it and made customer happy in the process. → Read More
Narrowly defining success as more money overlooks how remarkably common it is to be unhappy and rich. → Read More
Engineers build bridges that withstand relentless stress. You can do the same with yourself and your business. → Read More
What you can learn from sports about managing people and creating a positive environment. → Read More
Sometimes you get lucky and your team has the right chemistry. The other times require leadership. → Read More
Past success is often an indicator of future complacency. → Read More
A vision is meaningless until other people come to see what you see. → Read More
Little else stokes the entrepreneurial fire hotter than being laid off by an incompetent boss who gets a bonus for reducing costs. → Read More