Jonathan Dame, TechTarget

Jonathan Dame


Boston, MA, United States

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Past articles by Jonathan:

Lifesize and Serenova merge to create expanded portfolio

Video conferencing hardware and software vendor Lifesize is merging with contact-center-as-a-service provider Serenova. Lifesize founder Craig Malloy is CEO of the company formed after the merger of Lifesize and Serenova. → Read More

Cisco to acquire CloudCherry for contact center CX

Cisco plans to acquire the startup CloudCherry to bring its customer experience management software into the contact center. The deal is expected to close by the end of October. → Read More

Challenges lie ahead following Slack public offering

Following Slack's public offering, the upstart collaboration vendor needs to focus on upping enterprise sales and expanding its appeal to all kinds of workers. → Read More

Workplace by Facebook gets user interface overhaul

Workplace by Facebook will soon have a new user interface that streamlines notifications and gives priority to groups and chats. → Read More

Why enterprise adoption of cloud UC should accelerate in 2019

Public cloud UC is now growing faster among enterprises than among small business, as large companies like Pacific Dental and PTC find the technology is ready to meet their needs. → Read More

Lifesize Icon 700 series delivers 4K video conferencing

Lifesize will deliver 4K video conferencing to businesses with the new Icon 700 series camera. → Read More

WeWork reportedly halts rollout of Amazon Alexa for Business

WeWork reportedly paused its pilot of Amazon Alexa for Business after two months. → Read More

Interoperability could help 8x8 Team Messaging stand out

8x8 Team Messaging adds collaboration to the vendor's suite of cloud-based voice, video and contact center platforms. → Read More

Workplace by Facebook app adds multicompany chat

Facebook is adding intracompany messaging and emergency response features to the Workplace by Facebook app. → Read More

Partner gateways connect endpoints to Microsoft Teams video conferencing

Microsoft is partnering with BlueJeans, Pexip and Polycom to let businesses connect third-party meeting room systems to Microsoft Teams video conferencing. → Read More

Slack encryption will soon include enterprise key management

Slack will give customers greater control over the encryption of their data with the planned release of enterprise key management. But analysts said the vendor still trails rivals, like Cisco Webex Teams and Symphony, when it comes to enterprise security. → Read More

AT&T revives Office@Hand UCaaS deal with RingCentral

RingCentral announced AT&T would continue selling its UCaaS platform, Office@Hand, several months after the carrier said it would discontinue the product. → Read More

Amazon Chime app adds dial-out, single sign-on features

Amazon Web Services has been gradually adding features to the Amazon Chime app, but analysts said the platform is still relatively unknown among enterprise buyers. → Read More

Cisco wants to help developers build Webex integrations

Cisco is encouraging developers to build more Webex integrations with the release of additional tutorials and documentation to the Cisco DevNet community. → Read More

SAP Concur creates Slack bot for booking flights

A new Slack bot from SAP Concur makes it possible to book flights and report expenses from within the team collaboration app. → Read More

Cisco and Google deepen collaboration partnership

Cisco and Google are deepening integrations between Webex and G Suite, as Google looks to expand its footprint in the enterprise market. → Read More

Atlassian-Slack deal marks end of HipChat, Stride

Slack has purchased Atlassian HipChat and Stride. The Atlassian-Slack deal marks the start of a strategic partnership that will provide Slack with better integration with Atlassian project management tools. The deal comes as Microsoft bolsters Slack rival Teams. → Read More

Missions acquisition will simplify Slack integrations

The Missions software Slack acquired this week will help users without coding experience build Slack integrations and workflows. → Read More

Microsoft Teams e-discovery enabled for hybrid clouds

A new Microsoft Teams e-discovery tool should appeal to large enterprises as they transition to the cloud. The feature is targeted at businesses with on-premises Exchange servers. → Read More

Microsoft Teams mobile app matures, but interoperability lags

The Microsoft Teams mobile app is getting more sophisticated, but the vendor's overlapping UC products make it difficult to provide an experience as seamless as Cisco Webex. → Read More