Derek du Preez
diginomica
United Kingdom
Contact Derek
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Past articles by Derek:
Insurance provider Vitality builds a continuous relationship with its clients using Salesforce
Vitality is an insurance provider that takes a different approach to the service it delivers - where it uses Salesforce Service Cloud to keep its members healthy and engaged. → Read More
Veolia UK helps customers achieve their sustainability and ESG goals with the use of the Salesforce platform
Just one use case focused on collecting and disposing of hazardous waste, using the Salesforce platform, helped Veolia UK save over £1.8 million. → Read More
Solid Q2 results for Samsara as it sets out ambition to become ‘system of record for physical operations’
Samsara’s Connected Operations Cloud delivered strong growth for the company, which is now nearing over 1,000 customers with an ARR of over $100,000. → Read More
Celonis secures $1 billion in additional funding as it sees opportunity to drive value for buyers during economic headwinds
Celonis co-founder and co-CEO Alex Rinke tells diginomica that the additional capital will help accelerate organic growth and allow for strategic acquisitions. → Read More
ServiceMax CFO Simon Edwards on delivering value for customers during uncertain times
Whilst the macroeconomic environment is volatile, ServiceMax is staying focused on its strategy of expanding its product and ensuring customers get the value that they need. → Read More
ServiceNow UK public sector chief on getting data moving in government
Kam Patel, ServiceNow’s new Senior Director of Public Sector UK, shares his views on how government organizations need to be thinking about data. → Read More
Using Google Cloud to better manage credit risk at HSBC
Global bank HSBC has launched a new scenario risk tool on Google Cloud that improves speed to decision making for risk and trading teams. → Read More
ATCO Frontec - from paper-based to digital field service support with ServiceMax
ATCO Frontec has some words of wisdom for when it comes to jumping from manual processes to a cloud-based system like ServiceMax - go slow. → Read More
ServiceMax CEO on IPO - ‘It’s not about a quick buck, it’s about building a company that lasts a lifetime’
ServiceMax CEO Neil Barua is dogmatic about ServiceMax focusing all of its efforts on getting the right tools in the hands of field service engineers and technicians. → Read More
Recipe for success - scaling ServiceNow globally at Nestlé
Nestlé rolled out 20 applications on the ServiceNow platform across its global workforce of 270,000 people. It’s success has been guided by five pillars, which we outline below. → Read More
State of Delaware uses ServiceNow to process 64,000 unemployment claims in the first four weeks of COVID-19
The State of Delaware faced unprecedented pressure to process unemployment claims and administer benefits. It was able to stand up a new ServiceNow instance in a matter of weeks. → Read More
ServiceNow and Siemens Energy work together to help energy companies respond to cyberattacks
The Colonial Pipeline cyberattack saw an American oil pipeline have to halt operations. ServiceNow and Siemens aim to help energy companies respond more effectively to similar cyberattacks in the future. → Read More
ServiceNow pursues verticalization strategy as it targets $15 billion revenue
CEO Bill McDermott told investors that he wants to double ServiceNow’s revenue by 2024 and triple it in 5 years. Key to this is going to be a fresh verticalization strategy. → Read More
ServiceNow acquires Lightstep as it aims to bridge the gap between ITSM and DevOps
ServiceNow doesn’t usually go big on acquisitions, but it sees an opportunity to bring observability for application performance management to its ITSM suite of tools. → Read More
Adobe Summit 2021 - how Ben & Jerry’s scales and optimizes its creative assets
Creative assets are central to how Ben & Jerry’s speaks to its customer base. But how do you optimize creative marketing when your product reaches people globally? → Read More
Delivery Hero turns to Google Cloud BigQuery to improve data accessibility and sharing
Online food delivery network Delivery Hero wants to improve data access between its different business units, with the aim of advancing its machine learning capabilities. → Read More
ServiceNow’s Chief Innovation Officer on the role of ‘innovation’ in the COVID-19 economy
Dave Wright considers how knowledge bases are converging with the use of artificial intelligence. He also outlines some interesting ServiceNow use cases that emerged during the COVID-19 pandemic. → Read More
MindFuel - How luxury paint manufacturer Farrow & Ball shifted to digital during COVID-19
When COVID-19 hit, Farrow & Ball sold mostly through third parties. However, it has had to adapt its entire manufacturing strategy to redirect focus to online sales. → Read More
CEO Bill McDermott - ‘ServiceNow will be the defining enterprise software company of the 21st Century’
Bill McDermott argues that ServiceNow is ready to take advantage of the ‘workflow revolution’ in the enterprise. → Read More
Nordic bank DNB ASA centralises IT data with ServiceNow to reduce risk and boost compliance
DNB ASA hopes that the use of ServiceNow across IT will result in better credit and risk scores, meaning it has to keep less in financial reserves. → Read More