Dawn Gilbertson, USA TODAY

Dawn Gilbertson


Chicago, IL, United States

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Recent articles by Dawn:

Is Southwest Airlines considering a no-frills ticket? (Just don't call it basic economy)

Southwest sent a survey to customers about a new fare category. The airline says it regularly surveys travelers and nothing should be read into it. → Read More

United Airlines CEO Oscar Munoz to step down in May, will be replaced by president Scott Kirby

Oscar Munoz joined United Airlines in 2015 and suffered a heart attack shortly after. Scott Kirby joined United in 2016 from rival American. → Read More

Spirit Airlines spooks passengers with erroneous emails about canceled flights, lengthy delays

Spirit's tech glitch, which is also affecting online check in, is similar to one by fellow discount airline Frontier Airlines ahead of the Thanksgiving travel rush. → Read More

American Airlines just made it easier to check in for international flights

Travelers who scan their passports via American's mobile app won't have to have someone at the airport check it. → Read More

Cyber Monday airline deals: $33 Allegiant flights, $39 JetBlue flights, $49 Southwest flights

Airlines are trying to cash in on the online shopping bonanza that is Cyber Monday with deals ranging from $29 one-way fares to 99% off. → Read More

Black Friday, Cyber Monday travel deals: Flights, cruises, hotels, more sales for your next trip

Airlines, cruise lines, hotels, rail passes and even theme parks get in on the Black Friday and Cyber Monday action with special promotions. → Read More

Hoping to score a Black Friday or Cyber Monday travel deal? Do your homework now

Unlike doorbusters from Walmart or Kohl's, Black Friday and Cyber Monday travel deals usually can't be returned, so do your homework. → Read More

Holiday travel basics for infrequent flyers: 6 things to know if you haven't flown lately

Yes, your license will still get you through security. No, your basic economy ticket doesn't come with an advance seat assignment. → Read More

Frontier Airlines flight change email freaks out travelers ahead of Thanksgiving travel rush

Frontier Airlines passengers across the country received a rude email surprise late Thursday: "There has been a change to your upcoming flight.'' → Read More

American adds eight summer routes for 2020, including Martha's Vineyard, Nantucket

American plans to offer Saturday flights between its Philadelphia and Charlotte hubs and the islands off of Cape Cod. → Read More

NTSB recommends changes following fatal Southwest accident. Boeing says it's working on fix

Southwest Airlines Flight 1380 suffered an engine explosion after a fan blade broke apart. A window was broken and a 43-year-old passenger died. → Read More

Southwest, American, United: No Boeing 737 Max flights until March even if plane returns sooner

The Boeing 737 Max has been grounded since March following two fatal crashes. Boeing has said it hopes to have the plane recertified by December. → Read More

8 things to do now to make Thanksgiving flights go more smoothly

Don't wait to brush up on basic economy restrictions, download movies, change your seats or make sure TSA PreCheck is on your boarding pass. → Read More

No-frills Allegiant Air adds tickets with frills (for a fee)

The discount airline has introduced three types of tickets, Allegiant Basic, Bonus and Total. Bonus and Total come with bundled perks. → Read More

Stairs, selfies and a little fresh air: The future of Southwest Airlines boarding?

Southwest Airlines allows passengers to board and exit the plane from two doors at three California airports. Will it expand to other airports? → Read More

Spiked seltzer at 35,000 feet: JetBlue Airways to start serving Truly hard seltzer

Spiked seltzer sales have surged, and JetBlue hopes to cash in with millennials and other thirsty travelers. → Read More

Sun Country adds 12 nonstop routes, including new flights from Baltimore, Cleveland

Minneapolis-based Sun Country Airlines is adding 12 new seasonal routes, including its first flights to and from Baltimore and Cleveland. → Read More

Southwest goes all out for Halloween: Free drinks, decorated gates, CEO in 'Star Wars' costume

Southwest Airlines goes all out for Halloween, with airport employees encouraged to decorate gates and airline executives parading around in costume. → Read More

Southwest adding more Hawaii flights with $129 introductory one-way fares

Southwest's newest Hawaii flights begin in April. The airline's planned Hawaii growth has been stunted by the Boeing 737 Max grounding. → Read More

Want a close-up view of your plane seat? United is adding 3D views during ticket booking

Starting this weekend, you'll be able to take a virtual tour of certain aircraft during the booking process so you can pick the perfect sea location. → Read More