Jacob Firuta
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Discover and connect with journalists and influencers around the world, save time on email research, monitor the news, and more.
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Past articles by Jacob:
New LiveChat Agents Section Will Help You Better Manage Your Team
See how the new LiveChat Agents section helps team leaders better manage and organize agents handling real-time chats with customers. → Read More
LiveChat is Getting a New Chats Section – LiveChat Redesign
See how the chats section in LiveChat will change as a result of the upcoming redesign and learn how it will help you to offer better customer service. → Read More
LiveChat Customers by Industry
See which industries are most likely to use LiveChat. → Read More
What Is Employee Engagement and Why You Need It in Your Business
Employee engagement is crucial for increasing productivity in a business. You don't want employees that don't care contacting your customers. → Read More
Free Tools that Will Get Your Small Business or Startup Going
Discover free tools and use them as alternatives to costly apps and services. Get your small business or startup going free of recurring app costs. → Read More
What Is Churn Rate and Why It Will Mess With Your Growth
Getting your churn rate down is the fastest way you can start growing your business. Get it right, and your revenue will skyrocket. → Read More
5 Customer Types In Support Situations
Learn how to deal with different customer types in popular support situations. Get prepared for angry, foreign and mistaken types of customers. → Read More
John Yembrick on NASA’s Social Media Efforts (Interview)
Learn how John Yembrick, the man at the helm of NASA's social media, coordinates 500+ social media channels and teaches people about space exploration. → Read More
5 Types of Customers and How to Approach Them (Pt1)
A good customer service agent will change their approach when talking with different types of customers. → Read More
What Is Upselling and How It Can Increase Your Revenue
What is upselling to an online business? A great way to make bigger sales at no extra cost. See how you can upsell and cross-sell on your website. → Read More
How to Write a Customer Service Email That Feels Personal
Email is still one of the major customer service channels. See how to inject a bit of personal touch into every customer service email you write. → Read More
How to create a landing page that’s too good to pass on
Stop wasting the traffic going to your website and optimize your landing pages. See what you to know to create an irresistible landing page. → Read More
How to Use Customer Feedback Effectively
Getting customer feedback is a no-brainer now. But do you know how to use it? See how to make sure you don't waste your customer feedback. → Read More
3 Time Management Methods You Can Use to Get Organized
Use these 3 time management methods to get organized and find an extra day of free time in your week. → Read More
What Is Proactive Customer Service And Why It's So Good
Businesses offering proactive customer service help customers before they ask for help. See how being proactive can benefit your business. → Read More
Customize the chat window with CSS
Customize your chat window with CSS You can spice up your chat window using custom CSS styles. Here are some examples of possible customizations and instru → Read More
Chat button guide
Chat button guide Chat buttons play an important role in chat generation. The better and more visible your chat button is, the more people will use it to s → Read More
4 Time Management Tips That Will Give You an Extra Day
Do you ever feel like your work time is slipping through your fingers? These 4 time management tips will help you be more productive. → Read More
User Onboarding Tips That Boost Conversion
See how by adding more options to your user onboarding flow you can make it easier. This method helped us move from 12% to 35% conversion rate. → Read More
4 Ways You Can Capture Live Chat Leads
A chat that doesn't end up with a sale is not a wasted opportunity. By capturing live chat leads, you can still make a sale via a follow up. → Read More