Sharon Adarlo
Financial Planning
New York, NY, United States
Contact Sharon
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Past articles by Sharon:
Soothing or ‘absurd?’ Pretend advisors roleplay as planners in ASMR YouTube videos
An online audience clamors to hear about cash withdrawals and weekly budget numbers delivered in this unique way. What do financial planners think about it? → Read More
What’s on the agenda for BofA’s new digital banking chief?
The high-profile Michelle Moore will step down at year-end, to be replaced by David Tyrie. More synergy between digital operations and consumer products, while maintaining financial discipline, seems to be an important priority. → Read More
Robo-adviser pushes deeper into core banking systems
SigFig is partnering with Citizens Bank to launch an advice platform in its effort to become a direct competitor to legacy core systems providers. → Read More
JPMorgan invites white-hat hackers to security team
Crowdsourced cybersecurity is making inroads into the world of big banks, even though there is a risk bad actors will exploit the opportunity. → Read More
Fast payments, prepaid cards, debt counseling: What Gen Z wants from banks
Banks will have to re-engineer a number of systems to meet the eclectic demands of the generation born roughly in the last 10 to 20 years. → Read More
What BofA has learned from its Erica rollout
Know how many different ways customers can ask a virtual assistant to move money between accounts? The answer is one of Bank of America’s takeaways from a lot of trial and error this year in launching voice-activated services. → Read More
Why banks still lag Amazon, Apple in customer service and satisfaction
Customers say they like their bank, but in a customer survey banks significantly lagged retail brands like Amazon in ease of service and satisfaction. → Read More
This fintech's mission: Don't replace banking, simplify it
Bank Novo isn't a business lender (lots of firms already do that) or an account provider (it has a bank partner for that). Instead, it provides small businesses tools to track and analyze their banking activities. → Read More
The bot challenge: Getting them to care, says Swiss Re's Gupta
AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, according to panelists. → Read More
Banks' long road to retail-ready voice assistants
An all-virtual future remains far off, as conversational programs still aren’t capturing the nuance of speech and chatbots have disappointed many customers. → Read More
Alexa is expanding its reach. Will banks miss out?
Amazon's voice assistant will soon be in cars and even microwaves, but banks have not yet proven to customers they can serve them with conversational tech. → Read More
Botnets increasingly prey on small banks and credit unions
Every month, from January to April of this year, there were roughly 3.2 billion attacks perpetrated by malicious code that infiltrated business' networks. Representatives of smaller financial institutions disputed the notion that they are one of the weak links in the chain. → Read More
Why those high-profile bank glitches just won't stop
Several hard realities, including legacy technology and the pace of change in software and apps, leave firms vulnerable to outages that stir public outcry. → Read More
SunTrust patches glitch that knocked out mobile, online banking
The Atlanta bank warned that some customers may experience intermittent access. A routine system upgrade gone awry caused the problem. → Read More
SunTrust glitch takes down online, mobile service
The bank chalked up its outage to "a normal system upgrade that experienced technical difficulty." → Read More
Where banks stumble in the competition for top tech talent
Financial firms need to focus developer teams on creating products, not fixing legacy IT issues and bad code. → Read More
Planning a trip around the world? There’s a robo for that
Wealthfront factors in linked investment and retirement accounts for those who want to take a lengthy sabbatical. → Read More
Is your firm ready for its Alexa moment?
At Amazon's first-ever conference for voice-enabled tech, advisors are warned they need to take one crucial step to serve customers using voice assistants. → Read More
How this young fintech won advisors over
To convince advisors to try its platform, Capitect took a number of steps, including partnering with XY Planning Network to provide its tools to members without cost. → Read More
The best tool for advice in a digital era already exists
It's fast, virtually free and roughly 40 times more effective than social media. But most advisors are using it wrong. → Read More