Chris Mohritz
GigaOM
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Past articles by Christopher:
Predicting Personality Traits from Content Using IBM Watson
Would you like to know what your customers want before they do? Of course. Every business wants to be able to anticipate the needs of their customers. And that starts by understanding customers in a deep and meaningful way. Unfortunately, that is getting harder and harder in our digital world… * Consumers are increasingly less trusting and loyal * Consumers have more power — thanks to social… → Read More
How to Predict When You’re Going to Lose a Subscriber
No business likes to lose customers. And today’s business world is more competitive than ever. Your customers have more options — and your competitors can reach them easier than ever before. So customers are constantly juggling a decision around where to spend their money. Consequently, developing a strategy to retain customers is now an essential part of any business. But every customer leaves… → Read More
Computers Are Opening Their Eyes — and They’re Already Better at Seeing Than We Are
For the past several decades we’ve been teaching computers to understand the visual world. And like everything artificial intelligence these days, computer vision is making rapid strides. So much so that it’s starting to beat us at ‘name that object.’ Every year the ImageNet project runs a competition testing the current capability of computers to identify objects in photographs. And in 2015,… → Read More
Give Your Products the Power of Speech Using Amazon Polly
Would you like to get your products more deeply integrated into your customers’ daily lives? Of course, what business wouldn’t. An important first step towards making that happen is to give your products the ability to interact with your customers on their own terms. And the easiest way to do that is through natural speech. The Power of Spoken Language Human beings have been speaking to each… → Read More
Discover Your Customers’ Deepest Feelings Using Microsoft Facial Recognition
Body language can speak volumes — and it’s often said that body language doesn’t lie. So imagine what your customers’ facial expressions could tell you about how they feel towards your products, services and brand experience? And as luck would have it, artificial intelligence is stepping up to put that insight at your fingertips. Rounding out a Clear View into Your Customer’s Mind In my last… → Read More
Get into the Mind of Your Customer Using Google’s Sentiment Analysis Tools
In 2015, Gartner famously predicted customer experience is the new battlefield for 21st century business. But many brands are still struggling when it comes to customer experience. According to Forrester’s 2016 CX Index, only 18% of brands received a “good” or “excellent” score. And to worsen the picture, 23% of brands got a rating of “poor” or “very poor” from their customers. Which clearly… → Read More
Get into the Mind of Your Customer Using Google’s Sentiment Analysis Tools
In 2015, Gartner famously predicted customer experience is the new battlefield for 21st century business. But many brands are still struggling when it comes to customer experience. According to Forrester’s 2016 CX Index, only 18% of brands received a “good” or “excellent” score. And to worsen the picture, 23% of brands got a rating of “poor” or “very poor” from their customers. Which clearly… → Read More
Unleashing A.I.-Powered Conversation With IBM Watson
One of the primary goals of artificial intelligence research over the past several decades has been to develop machines that are capable of having a natural conversation. Recent advancements have made that goal a reality. Consequently, chatbots have been getting a lot of hype over the past year. And while the hype tends to over-promise current capabilities, we are certainly witnessing a true… → Read More
Predicting Marketing Campaign Response Using Amazon Machine Learning
Today, marketers are challenged with higher expectations and thinner budgets. So figuring out where to invest your advertising dollars to drive the highest ROI is critical. Fortunately, artificial intelligence (A.I.) tools are making that decision easier and easier every day. Imagine if you had a crystal ball that allowed you to peer into the future and see exactly who is going to respond to… → Read More
Harnessing Visual Data Using Google Cloud
Editor’s note: Guest post by Chris Mohritz, an AI entrepreneur and AI technologist. He is leading the Using AI Workshop at Gigaom AI. As human beings, most of us experience the world through our eyes. We are experts at instantly interpreting visual information and turning it into concepts and information that we can understand and share. And historically, capturing useful information from images… → Read More