Bruce Harpham
CIO.com
Toronto, ON, Canada
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Past articles by Bruce:
5 CRM trends for 2018
Customer relationships are key to a healthy business. Here’s how organizations are making the shift to holistic, data-driven approaches to improving customer experience. → Read More
6 ERP trends for 2018
Organizations are ditching side books and upping compliance audits while exploring the impact AI, blockchain and augmented reality will have on their enterprise resource planning systems. → Read More
7 risk mitigation strategies for the cloud
Cloud services — and the risks associated with them — will only become more critical over time. Here’s how to manage those risks without missing out on the benefits of the cloud. → Read More
How to manage IT risk without killing innovation
Success in managing the hidden risks of new initiatives will buy you credibility to invest further in innovation. → Read More
8 IT management productivity killers
From neglecting to prioritize key strategic initiatives to failing to adjust project estimates, weak IT management practices are threatening IT’s ability to get the job done. → Read More
9 ways to get more value from business intelligence in 2018
Improved customer relations, increased employee productivity, new revenue streams — big benefits await those who breathe new life into their business intelligence strategies. → Read More
The 8 most common IT training mistakes
Poor training can sink a technical implementation, derail a digital transformation or leave you scrambling to fill gaps when employees leave. Here’s how to structure you training practices for practical success. → Read More
8 ways you’re failing at change management
Technical transformations are all too often derailed by poor change management. Here’s how to map out and execute a smooth, successful transition. → Read More
9 ways you’re failing at business intelligence
Solid business intelligence is essential to making strategic business decisions, but for many organizations, BI efforts are derailed by poor data practices, tactical mistakes and more. → Read More
How companies are creating data scientists in-house
AT&T, Booz Allen Hamilton, Ibotta and Qlik are just a few of the companies launching programs to develop internal data science talent to help fill their data analytics needs. → Read More
10 signs your CRM system needs an overhaul
Poor data quality, broken add-ons, and ineffective integrations are just a few of the tell-tale signs that you may need to refresh your CRM system — or scrap it altogether and start anew. → Read More
10 early warning signs of ERP disaster
Enterprise resource planning systems reap business efficiency by tying together disparate systems and services. But an ERP implementation can quickly unravel into disaster if you don’t heed these early warning signs. → Read More
How to build a highly effective AI team
Four organizations share real-world insights into staffing a successful AI effort from the ground up. → Read More
How secure is your supply chain?
If you're like many organizations, your security focus is on protecting email, financial data and customer data. What if your greatest threats come from your vendors and supply chain? → Read More
How to get started as an IT consultant
Ready to strike out on your own? Here’s how three IT consultants landed their first clients. → Read More
3 ways AI assistants improve enterprise productivity
Siri and Alexa are fun to use, but some specialized AI assistants offer real workplace productivity gains. → Read More
The state of the IT contractor job market in 2017
Trends toward higher pay and demand for specialized skills continue apace, creating opportunities for contractors across the industry. → Read More
Getting started with blockchain smart contracts
Smart contracts based on blockchain can help you cut costs and waste and offer some much-needed visibility into your supply chain. Here’s how they work. → Read More
10 resume do’s and don’ts for developers
Recruiters and hiring managers reveal what makes a candidate stand out -- or fall flat → Read More
How technology is improving the hiring process
The need to create and support a brand as a top employer is a key driving force behind adoption of new technologies designed to make the hiring process better for candidates, recruiters and employers alike. → Read More