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It takes work and planning to adapt your business to properly leverage offshoring. → Read More
I have a message from the future for businesses that ignore offshoring as a way to outsource work - don't expect it to end well. → Read More
The way roles are defined and typically performed in Australia is not always the same in other countries. → Read More
The exodus of young graduates from regional centres can often leave businesses short on qualified talent. → Read More
It’s a tough business environment out there, as economic challenges mix with unprecedented change from technology disruption, generational spending patterns and globalisation. → Read More
Around 10 years ago the call centre industry began to splinter into different staffing models that suited different sizes and style of business. The outsourcing industry, including offshoring, continues to evolve today. → Read More
Governments can't halt the offshoring trend, but they can ensure Australia's youth are properly trained for the high-value jobs in the new economy. → Read More
Global resourcing is the biggest shift in labour allocation the world has ever seen and it could be putting your business in imminent danger. → Read More
The technology needed to connect workers from all over the world is now priced so that any Australian business can afford it. → Read More
Australian companies need to embrace calculated risk if they are to grow and maximise their true potential. → Read More
Flawed recruitment and training methods often undo the best intentions of companies that utilise offshoring. → Read More
I don't consider myself either for or against offshoring. I simply think it is the new reality of the business world in which I operate. → Read More
It can sometimes be a frustrating experience trying to help people understand a relatively new concept, and how it’s going to impact them and their business. → Read More