David C. Edelman
Harvard Biz Review
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Past articles by David:
Customer Experience in the Age of AI
The case for building “intelligent experience engines” → Read More
Customer Experience in the Age of AI
The case for building “intelligent experience engines” → Read More
Competing on Customer Journeys
You have to create new value at every step. → Read More
Competing on Customer Journeys
You have to create new value at every step. → Read More
Competing on Customer Journeys
You have to create new value at every step. → Read More
Competing on Customer Journeys
You have to create new value at every step. → Read More
Competing on Customer Journeys
You have to create new value at every step. → Read More
Competing on Customer Journeys
You have to create new value at every step. → Read More