Heather Clancy, Fortune

Heather Clancy

Fortune

Allendale, NJ, United States

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Recent:
  • Fortune
Past:
  • greenbiz.com
  • Forbes

Recent articles by Heather:

Al Gore’s Former Partner Is Back With Another Web Venture

Current TV co-founder Joel Hyatt’s latest startup thinks global with services marketplace. → Read More

Tech Consulting Giants Were Big on Acquisitions in 2016

The pace of acquisitions quickened in 2016, and there's no end in sight. → Read More

Data Sheet—Monday, December 19, 2016

I’m still thinking about last week’s historic and surreal meeting of the titans of tech at Trump Tower. Much already has been made of the seating chart, an excellent version of which appeared in The Wall Street Journal. Apple’s Tim Cook and Sheryl Sandberg of Facebook, for example, sat with only one person between themselves and the President-elect who obviously hadn’t been their choice. I… → Read More

This Cyber ‘Sales Assistant’ Uses Artificial Intelligence to Hook New Leads

Conversica's software assistant is so convincing, some have sent flowers. → Read More

This Cyber ‘Sales Assistant’ Uses Artificial Intelligence to Hook New Leads

Conversica's software assistant is so convincing, some have sent flowers. → Read More

Data Sheet—Tuesday, December 13, 2016

There was a flurry of interest recently in a lawsuit launched by some Facebook shareholders, who apparently believe that they got the short end of the stick in the company’s recent share restructuring. Here’s a news flash for them: You always had the short end of the stick. The lawsuit relates to the changes that CEO Mark Zuckerberg made earlier this year, when he issued a new class of stock… → Read More

Salesforce Is Rallying Behind Messaging for Customer Service

Cloud software powerhouse Salesforce is revising its Service Cloud offering with support for the Facebook Messenger app. → Read More

Salesforce Is Rallying Behind Messaging for Customer Service

Cloud software powerhouse Salesforce is revising its Service Cloud offering with support for the Facebook Messenger app. → Read More

Microsoft Is Backing This Voice-Driven Sales Assistant

Startup Tact is fronted by former Salesforce exec Chuck Ganapathi. → Read More

Data Sheet—Friday, December 9, 2016

These are dark days for the media business, and the industry I cover, technology, is the chief culprit. Not so long ago established media companies blamed Google and its ruthlessly efficient search-word advertising network for hollowing out the profits of newspapers. Today, Google has faded as the scariest arriviste to spoil the media party. Facebook now is the bane of our existence. It is… → Read More

Salesforce Sets Its Sights on $20 Billion

Key to unlocking its audacious revenue target? An elite team of enterprise evangelists. → Read More

Data Sheet—Wednesday, December 7, 2016

I’m only a little bit embarrassed when I stumble across intellectual hobby horses it seems everyone else is talking about. I’m a busy guy, and evidence to the contrary, I don’t spend all my time thinking or reading about weighty matters. I was perplexed, then, at Fortune’s recently concluded conference in Rome when more than one brainy participant made knowing references to “universal basic… → Read More

Fallen Mobile Phone Brand Nokia Rises Again

Don't underestimate its brand cachet in Asia, India and Eastern Europe. → Read More

This Software Helps Employees Navigate the Benefits Labyrinth

Software firm Benefitfocus helps employees at Dannon, Under Armour, AmeriGas and more than 800 other companies make better use of benefits. → Read More

Data Sheet—Friday, November 18, 2016

A lot of what we used to call ink has been spilled in the 10 long days since Donald Trump was elected president regarding what impact his administration will have on Silicon Valley. Indeed, shares in some of the best companies in tech have declined, pegged to a variety of conflicting fears. Skilled workers will be scarcer, given Trump’s anti-immigration stance. A trade war would sink… → Read More

GE Snaps Up Field Service Software Firm ServiceMax

The move pits it more against Microsoft, Salesforce, and Oracle. → Read More

Data Sheet—Thursday, November 10, 2016

When you think of Facebook boss Mark Zuckerberg, you likely envision the software coder portrait of him from The Social Network. That dramatization is no caricature. As I note in my Fortune feature article about Zuckerberg, released online today, he even analogizes the role of big-company CEO to that of writing code: You break down a complex set of tasks into smaller tasks and then attack them… → Read More

Data Sheet—Wednesday, November 9, 2016

I turned off the TV early last night and went to bed. Did I miss anything? I did notice as I was shutting down that stock market futures were plunging at the prospect of a Donald Trump presidency. These types of exogenous-variable market shocks typically don’t last as they aren’t tied to fundamentals. The markets judge this to be a disaster, like a terrorist attack or a major natural calamity.… → Read More

Meet the Chatbot Behind Hilton’s Online Concierge

Hilton has been taking steps to differentiate its strategy by adding artificial intelligence to the suite of digital concierge services. → Read More

Data Sheet—Friday, October 28, 2016

Amazon reported quarterly earnings Thursday that fell short of what investors expected. The company’s competitors ought to be terrified. Typically, weak results are bad news for the company that suffers them and good news for others. That’s not the case when Amazon stumbles, at least not these days. The company had a rough time making money for what seemed like forever. Now it makes sizable… → Read More