Carrie Keenan
SteamFeed
Appleton, WI, United States
Contact Carrie
Discover and connect with journalists and influencers around the world, save time on email research, monitor the news, and more.
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Past articles by Carrie:
How to Avoid Burnout As A Community Manager
24/7. Does it ever feel like that describes your work schedule? Twitter, Facebook, blogging, learning the new ‘shiny’ app out on the scene. Reporting, meetings, emails, chats, Hangouts, pings… these are the days of our lives as community managers. Not to mention forums, meetups content calendars and autocorrect. We all know that community management is … → Read More
How to Avoid Burnout As A Community Manager
24/7. Does it ever feel like that describes your work schedule? Twitter, Facebook, blogging, learning the new ‘shiny’ app out on the scene. Reporting, meetings, emails, chats, Hangouts, pings… these are the days of our lives as community managers. Not to mention forums, meetups content calendars and autocorrect. We all know that community management is … → Read More
Help Wanted: Time to Hire A Community Manager
Last night, a friend of mine was talking about a job posting he saw for a community manager position. It was an unpaid internship and required 5-10 years “social media experience”. Wait. What? Stop. That was it? Not even looking at the fact it was an unpaid internship, that was all they were looking for. 5-10 years “social media experience”, no more specific requirements. Most people out there in… → Read More
Your Tweet is Very Important to Us, Please Stay on the Line
Let’s say, you have a question you want to ask a brand and you choose to ask that question over Twitter. What is the most unwelcome response? Is it brand silence? Not to me. I think the worst response is obviously an automated response (American Airlines Will Respond To Every Tweet — No Matter How Offensive) that has nothing to do with your initial tweet. Silence is bad, but to have an auto reply… → Read More
The Magic Solution To Make Online Complaints Disappear!
Bibbity, bobbity boo! Wait? What? That complaint is still there, and that Facebook post? Don’t even get me started on that Yelp review! I’ve got to be honest, if you are looking for a magic spell right now, you should maybe go and read some Harry Potter. There is no magic way to prevent negative things from being said about your brand online. Full stop. You can’t magically prevent 100% of the negativity.… → Read More
What I learned about Social Media From Star Wars
I am a self proclaimed Star Wars geek, it is so much a part of my life, I wear it proudly even as a part of my bio. So of course, my putting it together with social media… well, that just had to happen. (More of a Dark Side kinda guy? Like cookies? Check out my Darth Vader’s Guide to Conflict Resolution over on Steamfeed.com) I tried to collect the best social media advice from some of my favorite… → Read More
Don’t Be a Social Media Zombie
Or a Ghost. Or a Vampire. Zombies! and Ghosts! and Vampires! Oh My! Halloween fever has taken over. But if you think about it, you do see all three of these personality types showing up in social media. Let me explain - Zombie: What is the first thing you think of when I say the word zombie? Do you picture a mindless walker shuffling down the street looking for brains? I know I do. You can spot… → Read More
10 Things Not To Say To A Social Media/Community Manager
It is getting to be that time of year again, the family holiday season is approaching. And with these events, come the questions. The “What do you do’s” and the “What does that mean’s” and my favorite the “What the hell is Twitter? Oh, I’d never use that” So here is a list of things the questions we all see and the answers we all WANT to reply with. Top 10 Things NOT to say to your social media or… → Read More
Love No Kid Hungry? Love Twitter? Join us!
Darth Vader's Guide to Conflict Resolution
Are you tired of people complaining about your brand online? Need help dealing with it? Check out Darth Vader's Guide to Conflict Resolution! → Read More