Olga Rogacka
LiveChat
Poland
Contact Olga
Discover and connect with journalists and influencers around the world, save time on email research, monitor the news, and more.
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Past articles by Olga:
LiveChat for Managers: Integrations That Will Keep Support Work Organized in One Place
If LiveChat was a person it would run around integrating with everyone. Especially with all the apps in our Marketplace, to help agents keep the support in one place → Read More
LiveChat for Managers: Plan your Team's Work with These Features
LiveChat comes not only with powerful features making chatting easy, but also with a range of tools for managers that help you plan your team's work. → Read More
The Role of a Customer Success Manager in SaaS
You may think that being a Customer Success Manager is a piece of cake. Learn from LiveChat's CSMs about their job, tools they use and how they measure their work. → Read More
How to Improve Your Landing Page Conversion Rates
Learn how to improve your landing page conversion rates to bring better leads to your website and increase your sales as a result. → Read More
The Biggest Communication Mistakes We All Make in Business
The most issues we have at work are caused by lack of communication. Read about the biggest communication mistake in business we all make. → Read More
Easy Things You Can Do to Improve Customer Experience
In every customer touchpoint, you need to take care of providing the best customer experience. Simply because each interaction is a part of the overall customer experience with the brand. → Read More
How to Use Internal Knowledge Base and Why is It Worth It
We’ve created Internal Knowledge Base you can install in the LiveChat application. It allows support agents to provide better and faster service for customers. → Read More
Customer Experience Management: What Is It All About
To create great experiences you need an overall customer experience strategy. It will help you plan, deliver and measure your actions. It's not only about great social actions. → Read More
Create an Offline Form with Your Chatbot
You can speed up your customer service by setting up a chatbot in your LiveChat. Here's a simple tutorial to create an offline form with your chatbot. Start by integrating LiveChat with BotEngine. → Read More
How to Use to–Do Lists to Have a More Productive Day
You think to-do lists don't work but you might not use them correctly. Learn how to have a more productive day by using to-do lists the right way. → Read More
Get More Chats With These Appealing Eye–Catchers
Your visitors might not be aware that you have LiveChat on your website. Try our redesigned eye-catchers to make your chat stand out and get ready for incoming chats! → Read More
How to Overcome the Fear of Failure in Business
Entrepreneurs are mostly strong, open minded and risky people. But many of them are also scared. See how to overcome the fear of failure in business and allow your employees to make mistakes. → Read More
Handling Live Chat Customer Support During the Low Season
Less chats during specific periods of time shouldn’t mean a revolution for your customer service. See how to manage high level customer support during low season. → Read More
Customer Service Qualities You Need to Provide Memorable Customer Experience
Knowing how you should behave when working in customer service is just a start. You need to start working on proper customer service qualities to provide memorable customer experiences. → Read More
Unsubscribe Email Message Examples That Will Prevent Users from Leaving
You can prevent users from unsubscribing from your email list. Find out the reasons people want to unsubscrube along with unsubscribe email message examples that will help you prevent them from leaving. → Read More
A Step by Step Guide to Working Together as a Team
A good teamwork is never a coincidence. If you want to get people working together, you need to put some effort in it. Read the step by step guide to creating great teams. → Read More
9 Steps to Create Amazing Live Chat Customer Experience
All businesses should strive to provide amazing customer experience. Learn how to do it with live chat. → Read More
How to Use Customized Messages to Engage with Your Website Visitors
One of the best ways to engage your website visitors is through starting a chat with them. Read about the best customized messages and engage visitors in a conversation. → Read More
Things You Wish You Could Say to Difficult Customers but You Can't
During Black Friday and Cyber Monday it was easy to encounter angry customers who wanted to get their deal “right now,” or didn't believe a product is already out of stock. They probably couldn't hold back what they are thinking about you and your company. Sounds familiar? To bring you some relief, I decided to write a post about what’s on your mind during difficult situations with customers. I… → Read More
What is the Net Promoter Score (NPS) and How SaaS Companies Can Benefit from It
Net Promoter Score (NPS) is a customer satisfaction survey that brings tons of benefits, especially for SaaS companies. Having delighted customers is one of them. → Read More