Amy Bainbridge,

Amy Bainbridge

Melbourne, VIC, Australia

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Recent articles by Amy:

The 'David and Goliath' battle behind Telstra's huge ACCC fine over its treatment of Indigenous customers

Telstra has been hit with one of the most significant fines in Australian corporate history for its treatment of Indigenous customers. It might never have happened if brave people didn't speak up. → Read More

Telstra fined $50 million over unconscionable treatment of Indigenous phone plan customers

The Federal Court orders Telstra to pay a penalty of $50 million, plus costs, for its treatment of Indigenous customers in rural and remote parts of Australia. → Read More

Tesla urged to review its payment practices after two Australian buyers lose thousands to scammers

Two Australian Tesla customers lost thousands of dollars after invoices sent by Tesla were hacked and the payment details changed. They say something needs to change to protect consumers. → Read More

Telstra sales staff coached on how to manipulate credit checks, exploited Indigenous Australians, court hears

Staff at a Telstra store in Darwin were coached to manipulate credit assessments, and exploited Indigenous customers by signing them up to plans they could not afford, the Federal Court has heard. → Read More

102yo grandmother scammed out of aged care bond in $375,000 email hack

When the Pun family decided to move their 102-year-old mother and grandmother into aged care, they could never have imagined they would become the target of scammers. → Read More

APT to issue further refunds over COVID-19 travel cancellations after agreement with ACCC

The ACCC says it has accepted an undertaking from tour operator APT to issue additional refunds to Australians who had their travel plans cancelled due to COVID-19 and address huge cancellation fees. → Read More

Australians are missing out on $500 million in electricity savings by failing to shop around

Some consumers aren't seeing the benefits of falling electricity prices because they've failed to switch to a cheaper deal. Here's what you can do to grab your share of $500 million in savings. → Read More

COVID-19 ruined travel plans in 2020, so how can you book with confidence this year?

Not everyone who believes they're entitled to a refund for travel cancelled due to COVID-19 actually is so, before you book anything else, read this advice. → Read More

ACCC takes Federal Court action against Facebook over Onavo Project VPN service

Australia's competition watchdog accuses the social media giant of acting "completely contrary to the promise of protection" by using its VPN service to log details of users' online activity. → Read More

Off-grid dream becomes reality as bushfire threat creates new era for power networks

After last summer's bushfires wiped out thousands of power poles, new systems are replacing the old way of supplying electricity. With energy companies leading the way, will regulations catch up? → Read More

Ahead of Black Friday and Cyber Monday, Oxfam releases report on Australian fashion brands

A new report into the manufacturing practices of major Australian fashion brands finds factory owners in Bangladesh are seeing wages drop and expenses increase. → Read More

Tradies frustrated by banks as business email scam costs them $51,000

There's no way Jane Fleming could have known an emailed invoice was fake. It came from the right email address and all the business's details were correct — except the bank account number. → Read More

Australian travellers struggle to get refunds for trips impacted by coronavirus. In Britain the money's in the bank

Sandra and Garry lost thousands when their $38,000 overseas package tour was cancelled. But travellers in the UK have received full refunds for similar trips due to strong consumer protections. → Read More

Thousands of Australians struggling to pay power bills, as winter stay-at-home rules bite

Kathy Flynn received her energy bill last month, only to find out it had gone up by $900. She is among thousands of people grappling with rising energy bills during the COVID-19 pandemic. → Read More

Takata airbags: Toyota Corolla models added to list of dangerous cars on ACCC recall list

The consumer watchdogs says there are 135,000 cars still on Australian roads with faulty Takata airbags, with some Toyota Corollas now added to the list of critically dangerous vehicles. → Read More

Puppy scams cost Australians $1.3m this year. These women are fighting back

Donna Dickson lives in fear of people coming to her house convinced she's cheated them out of thousands. But now she has found an unlikely ally. → Read More

Future of flying in coronavirus Australia is all domestic, as Qantas, Virgin and Rex look local

With COVID-19 cases stabilising in NSW and coming down in Victoria, air travellers are starting to dream again. But things won't look the same after the pandemic and the massive discounts we're used to won't be there anymore. → Read More

Identity theft soars during COVID-19 as scammers target government payments, superannuation

As the nation raced to move work, socialising and personal admin tasks online, scammers were waiting. Now, 24,000 Australians have reported their personal details stolen. → Read More

Singapore was recording more than 1,000 coronavirus cases a day in April. Here's how they got on top of it

An initial coronavirus success story, followed by a sudden surge of infections. Singapore's second spike looked just like Victoria's. This is how the South-East Asian city state got on top of it. → Read More

Asia's plastic-polluted rivers pose a problem for Australia. So scientists are turning to drones

Experts warn plastic pollution originating along a river like the Mekong, may make its way out to the sea, and ultimately "could end up on Australian shores". → Read More