John Mancini
CMSWire.com
Herndon, VA, United States
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Past articles by John:
Enamored With Technology? You May Strike out in Customer Experience
Technology and customer experience can be a good thing, but it has a flip side. → Read More
What Did Your Organization Learn Over the Last 2 Years?
Dealing with remote work post-COVID isn't the right frame to approach the issue. What's really in play is how orgs will handle the demand for flexible work. → Read More
Bringing Customer Experience and Automation to the Last and First Mile
This CXM trifecta of value, fragility and automation is a tricky one to get right, especially when looking at the first and last mile of customer experiences. → Read More
Rolling Stone, Data Analysis and the Problem of Recency Bias
Recency bias is an underappreciated challenge in data analytics, particularly when historical data is used to draw trends and make predictions. → Read More
A Realistic Take on RPA in the Workplace
Despite the at times overzealous claims, RPA is not an automatic solution for every challenge. → Read More
Our Information Networks Are Unstable: Information Professionals, Get Busy
Without intervention, information chaos will threaten the viability of our systems. The ransomware attacks are one of the visible consequences. → Read More
The New Normal Will Be Unevenly Distributed
As we think strategically about where technology is leading us, we need to envision both the benefits and iniquities it is creating in “the new normal.” → Read More
How and Why: Why You Need a Roadmap for Technology-Driven Innovation
After many years of hearing more vendor sales pitches than is healthy for me, I’m convinced that they often fall into two “why” categories. → Read More
We're Poorly Prepared to Record the Last 4 Years of US History
The automated integration of records and preservation requirements into systems provide a bit of protection against selective political institutional memory. → Read More
We Need 'Set It and Forget It' Governance
Set it and forget it is the key to effective information governance in the Microsoft 365 environment. → Read More
Facebook, We Need to Talk
In the past few years I gradually drifted back into the Facebook fold, especially to Instagram. But now, I think it’s time to formalize the divorce papers. → Read More
Anatomy of a Collaboration Disaster
We’re going to learn a lot in the next few months about remote working — and a lot of the learning will be from experiences that are disasters. → Read More
The Untapped Potential of Conversational AI: Content in Context
The next frontier of 'content in context' is to automate combining data and content into a seamless, conversational communication. → Read More
The Remote Working Pendulum Swings Again: 9 Lessons Learned
Nine lessons learned from moving from a central office approach to a fully virtual one as remote working gets dragged into the spotlight. → Read More
Is Your Capture Strategy Intelligent or Stuck in Yesterday’s Technology?
The rising tide of information chaos has a profound impact on digital transformation efforts. We must stem it at its origin: information capture. → Read More
The Elephant in the Digital Transformation Room: The Long Tail of Legacy Tech
The long tail of legacy technology in most organizations cannot be ignored. Modernization and replacement must be a strategic priority, not an afterthought. → Read More
Failure to Launch: 5 Causes of Digital Transformation Failure
A look at a few potential trouble spots in the failure to launch many digital transformation programs. → Read More
8 Hacks to Simplify Content Management for Small Companies
Small businesses could be significantly more productive by rethinking the information equation through the prism of simplicity. → Read More
AI Frontiers: Fascinating, Fake and Terrifying Content
As the frontiers of technology are pushed, the law of unintended consequences often rears its head in unexpected ways. → Read More
The Robots Are Coming: It's Time We Have the Messy Conversations
The next wave of technology innovation will generate productivity benefits, but these benefits will not necessarily be equitably distributed. → Read More