Jenn Strathman, WPTV

Jenn Strathman


West Palm Beach, FL, United States

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Past articles by Jenn:

Remote tellers talk to you at Bank of America ATM

Bank of America rolls out a new type of banking. Instead of visiting a teller in the branch, you can visit with a virtual teller on a machine that just looks like an ATM. → Read More

Better Business Bureau says home service contract complaints on the rise

You buy home warranties thinking they'll protect you from big bills if an appliance breaks, but some consumers say they are not getting their money's worth. → Read More

Palm Beach County bus cameras don't always record; district making changes to make sure they work

As the school year ends, the problems with Palm Beach County's school bus cameras are still coming into focus. A year after we first started asking questions about the cameras, we finally got the records we've been requesting. → Read More

KB Home settlement with Attorney General shines light on Florida's stucco problem

A multi-million dollar settlement with a home builder over its defective construction is sending shockwaves through an industry and neighborhoods left dealing with leaky homes. → Read More

Auto mechanic and CARFAX report can clue you in to accident damage with used car

A car is a big purchase, but if you buy used there's often no warranty. That catches drivers off guard prompting complaints to the Consumer Watchdog. She's showing you how to make sure you're not ripped off. → Read More

Customer glued chip back into credit card when it fell out; bank says there is no security risk

The Consumer Watchdog looks into why chips are already falling out of chip credit cards. . Local News, Weather, Sports | West Palm Beach, Florida | WPTV-TV → Read More

Florida Lemon Law board to decide on another Volkswagen case

The Florida Lemon Law board on Thursday is once again deciding if Volkswagen should buy back a diesel car. . Local News, Weather, Sports | West Palm Beach, Florida | WPTV-TV → Read More

Customer says he found roach in food delivered by China Wok

A little extra crunch in a man's Chinese food forces him to call state inspectors. The Consumer Watchdog shows you where you might be dirty dining. . Local News, Weather, Sports | West Palm Beach, Florida | WPTV-TV → Read More

Florida woman dies from injuries suffered in 2014 Honda crash involving a Takata airbag

A Palm Beach Gardens attorney says a Florida woman died after a two year battle from injuries suffered during a crash in her Honda that had Takata airbags. → Read More

Palm Beach County Schools making changes to make sure cameras record

The Consumer Watchdog looks at why 150 new school buses not have cameras installed on them. → Read More

Wellington children injured on same school bus months apart, parents say video not working

You paid for cameras on Palm Beach County School buses. A 10 month Consumer Watchdog investigation shows you why you may not be getting what you paid for. → Read More

Subaru latest automaker to fix melting dashboards for free

Another car maker is fixing cars with melting dashboards. A problem the Consumer Watchdog first exposed two years ago. → Read More

Volkswagen appeals Florida Lemon Law decision, sending diesel car case back to court

It's a case of David vs. Goliath that's generated lots of interest from other diesel Volkswagen drivers. After an 86-year old man beat the car giant on his own. Now, Volkswagen is appealing that decision. → Read More

Roaches close Pizza Palace, Kingdom Buffet, Fairways Cafe, & Lighthouse Diner

The Consumer Watchdog shows you where you might be dirty dining. → Read More

The Safety Institute wants Kenmore 790 model ovens recalled due to shattering glass

Oven doors that shatter. The Consumer Watchdog shows you what's causing the problem, and what you need to watch for to make sure yours doesn't shatter. → Read More

Palm Beach County Commissioners to vote on extending Uber deal until April

Palm Beach County Commissioners are hopeful the state will pass legislation regulating Uber and other ridesharing apps. → Read More

Roaches close Cucina Fra Diavolo three times in less than a year

Roaches shut down a Delray Beach restaurant twice in two weeks, and this kitchen is still not back open. → Read More

Florida Attorney General investigating rental car companies for fees added to toll charges

Turnpike trouble. Drivers hit with big bills they weren't expecting. The Consumer Watchdog shows you why some call these businesses charging big bucks -- highway robbery. → Read More

Toyota / Lexus blame melting dashboard delay on the size of the repair program

It's been a year of waiting. Many Toyota and Lexus drivers still don't have their new dashboard even though the manufacturer promised to give them a new one for free after our investigation of melting dashboards. → Read More

Check your receipts carefully or you may be nickeled and dimed

A dollar here. Five dollars there. It's not big money, but we found lots of ways you're nickeled and dimed. → Read More