Jenn Strathman
WPTV
West Palm Beach, FL, United States
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Past articles by Jenn:
Remote tellers talk to you at Bank of America ATM
Bank of America rolls out a new type of banking. Instead of visiting a teller in the branch, you can visit with a virtual teller on a machine that just looks like an ATM. → Read More
Better Business Bureau says home service contract complaints on the rise
You buy home warranties thinking they'll protect you from big bills if an appliance breaks, but some consumers say they are not getting their money's worth. → Read More
Palm Beach County bus cameras don't always record; district making changes to make sure they work
As the school year ends, the problems with Palm Beach County's school bus cameras are still coming into focus. A year after we first started asking questions about the cameras, we finally got the records we've been requesting. → Read More
KB Home settlement with Attorney General shines light on Florida's stucco problem
A multi-million dollar settlement with a home builder over its defective construction is sending shockwaves through an industry and neighborhoods left dealing with leaky homes. → Read More
Auto mechanic and CARFAX report can clue you in to accident damage with used car
A car is a big purchase, but if you buy used there's often no warranty. That catches drivers off guard prompting complaints to the Consumer Watchdog. She's showing you how to make sure you're not ripped off. → Read More
Customer glued chip back into credit card when it fell out; bank says there is no security risk
The Consumer Watchdog looks into why chips are already falling out of chip credit cards. . Local News, Weather, Sports | West Palm Beach, Florida | WPTV-TV → Read More
Florida Lemon Law board to decide on another Volkswagen case
The Florida Lemon Law board on Thursday is once again deciding if Volkswagen should buy back a diesel car. . Local News, Weather, Sports | West Palm Beach, Florida | WPTV-TV → Read More
Customer says he found roach in food delivered by China Wok
A little extra crunch in a man's Chinese food forces him to call state inspectors. The Consumer Watchdog shows you where you might be dirty dining. . Local News, Weather, Sports | West Palm Beach, Florida | WPTV-TV → Read More
Florida woman dies from injuries suffered in 2014 Honda crash involving a Takata airbag
A Palm Beach Gardens attorney says a Florida woman died after a two year battle from injuries suffered during a crash in her Honda that had Takata airbags. → Read More
Palm Beach County Schools making changes to make sure cameras record
The Consumer Watchdog looks at why 150 new school buses not have cameras installed on them. → Read More
Wellington children injured on same school bus months apart, parents say video not working
You paid for cameras on Palm Beach County School buses. A 10 month Consumer Watchdog investigation shows you why you may not be getting what you paid for. → Read More
Subaru latest automaker to fix melting dashboards for free
Another car maker is fixing cars with melting dashboards. A problem the Consumer Watchdog first exposed two years ago. → Read More
Volkswagen appeals Florida Lemon Law decision, sending diesel car case back to court
It's a case of David vs. Goliath that's generated lots of interest from other diesel Volkswagen drivers. After an 86-year old man beat the car giant on his own. Now, Volkswagen is appealing that decision. → Read More
Roaches close Pizza Palace, Kingdom Buffet, Fairways Cafe, & Lighthouse Diner
The Consumer Watchdog shows you where you might be dirty dining. → Read More
The Safety Institute wants Kenmore 790 model ovens recalled due to shattering glass
Oven doors that shatter. The Consumer Watchdog shows you what's causing the problem, and what you need to watch for to make sure yours doesn't shatter. → Read More
Palm Beach County Commissioners to vote on extending Uber deal until April
Palm Beach County Commissioners are hopeful the state will pass legislation regulating Uber and other ridesharing apps. → Read More
Roaches close Cucina Fra Diavolo three times in less than a year
Roaches shut down a Delray Beach restaurant twice in two weeks, and this kitchen is still not back open. → Read More
Florida Attorney General investigating rental car companies for fees added to toll charges
Turnpike trouble. Drivers hit with big bills they weren't expecting. The Consumer Watchdog shows you why some call these businesses charging big bucks -- highway robbery. → Read More
Toyota / Lexus blame melting dashboard delay on the size of the repair program
It's been a year of waiting. Many Toyota and Lexus drivers still don't have their new dashboard even though the manufacturer promised to give them a new one for free after our investigation of melting dashboards. → Read More
Check your receipts carefully or you may be nickeled and dimed
A dollar here. Five dollars there. It's not big money, but we found lots of ways you're nickeled and dimed. → Read More