Claudia Thorpe
MyCustomer.com
United Kingdom
Contact Claudia
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Past articles by Claudia:
Predictive analytics: The key to pre-empting customer service problems?
As business professionals, we are continually bombarded with messages about the value of data. It is like the new gold rush, with many companies focusing on → Read More
How to transition from reactive to proactive customer service
Getting to a place where the majority of your customers never have to contact you for support queries is the Holy Grail of customer service and something ach → Read More
Six steps to building a proactive customer service strategy
Leading-edge companies around the world are now practicing → Read More
Six steps to building a proactive customer service strategy
Leading-edge companies around the world are now practicing → Read More