Zeynep Ton
Harvard Biz Review
United States
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Past articles by Zeynep:
U.S. Railroads and the Pitfalls of Systematic Understaffing
The potential strike that the federal government just outlawed does not mean U.S. railroads’ labor problems are over. The root cause is their wrongheaded belief that minimizing staffing is good for their business. The authors’ research and work with service companies shows that firms that operate with some overstaffing and create an operating system that allows workers to do their best are more… → Read More
Give Service Workers Stable Schedules
It benefits both employees and employers. → Read More
Why Reducing Your Offerings Pays Off
A limited menu can be a winning strategy, even after the pandemic. → Read More
Equality in the U.S. Starts with Better Jobs
Six steps business leaders can take right now. → Read More
Rebuilding the Economy Around Good Jobs
It’s time to invest in workers. → Read More
Why So Many CEOs Don’t Realize They’ve Got a Bad Jobs Problem
They’re using the wrong data to assess job quality. → Read More
Service Jobs Should Be — and Can Be — Middle-Class Jobs
42 million Americans work in retail, food service, and similar roles. → Read More
The Financial Case for Good Retail Jobs
Here’s how to calculate the benefits. → Read More
Raising Wages Is Good for Employees, and Doesn’t Have to Be Bad for Your Bottom Line
CEOs, take note. → Read More
Higher Wages Aren’t Enough to Turn Mediocre Jobs into Good Ones
What companies can do to improve their workers’ lives. → Read More
Higher Wages Aren’t Enough to Turn Mediocre Jobs into Good Ones
What companies can do to improve their workers’ lives. → Read More
If Retailers Want to Compete with Amazon, They Should Use Their Tax Savings to Raise Wages
For operational excellence, invest in hourly workers. → Read More
The GJS Can Take Lessons from TPS
Implementing the Good Jobs Strategy requires huge changes. But there is a precedent to learn from: the Toyota Production System. → Read More
Getting Started on Good Jobs
In this whiteboard session, Zeynep Ton shows how you can begin implementing the Good Jobs Strategy. → Read More
How to Build a Business on Good Jobs
Major companies are adopting the Good Jobs Strategy. Here’s your playbook for getting started. → Read More
The Case for Good Jobs
Better pay and more opportunities. Your workers want those things. So should you. → Read More
Transforming Today’s Bad Jobs into Tomorrow’s Good Jobs
Prepare your employees for automation and machine learning. → Read More
Transforming Today’s Bad Jobs into Tomorrow’s Good Jobs
Prepare your employees for automation and machine learning. → Read More
How 4 Retailers Became “Best Places to Work”
They realized culture matters as much as wages. → Read More
4 Reasons Retail Jobs Are About to Get Better
Stores have evolved, so the jobs should too. → Read More