Help Scout
Help Scout
Boston, MA, United States
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Discover and connect with journalists and influencers around the world, save time on email research, monitor the news, and more.
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Past articles by Help:
Browse private collections and articles
Sometimes you just want to have some private Docs stashed away for your teammates' eyes only. This article is all about private collections and how helpful → Read More
Practice self-care this Thanksgiving
It can be a tough time of year for customer-facing professionals. And turkeys. Don’t miss these top tips for practicing self-care during the hectic holiday season. → Read More
Support-Driven Growth: Elevating Support Teams to Drive Business Results
Why should there be any specialization between customer support and customer success? Support-Driven Growth is a business model wherein customer support teams focus on meaningful work that directly drives revenue. → Read More
Branding examples
If you've got some programming skills, Docs is highly customizable with both CSS and Javascript. <a href="//docs.helpscout.net/article/92-sty → Read More
Measuring Support Quality: Beyond CSAT & NPS
Join Beth Trame of Google Hire, Shervin Talieh from PartnerHero, and Mathew Patterson of Help Scout for a live chat on how to tell if you’re really doing support well. → Read More
Docs and search engines
Crawling Docs content If your Docs site is public, search engines can (and will) index your articles. If you'd prefer to keep your Docs content out → Read More
10 Ways to Use Live Chat Across the Entire Customer Journey
Learn how to use live chat to nurture prospective buyers into engaged, happy customers. → Read More
Beacon Is Coming and It’s Better than Bacon
Live chat is coming. Sign up for all the sizzling updates. → Read More
How to Deal With ’Tightwad’ Customers
Cheap customers aren’t sale-chasers; they just feel more buying pain. Here’s how to get “cheap” customers to spend more by minimizing that buying pain. → Read More
Set up a custom domain using a CNAME
When you create a new Docs site, you'll be asked to fill in a subdomain, which is used to access your public-facing knowledge base. You can share this → Read More
Beacon and ad-blockers
Customers using Beacon have reported that Beacon is sometimes blocked from loading when JavaScript blocking extensions (Adblock, NoScript, uBlock) are in us → Read More
Working with the iOS app
Help Scout's iPhone app puts powerful help desk software in your pocket so you can easily support customers while on the go. Keep your finger (literall → Read More
Data Processing Amendment
Processing personal data in a secure, fair, and transparent way is extremely important to us at Help Scout. As part of this effort, we process personal data in accordance with the EU’s General Data Protection Regulation (“GDPR”) → Read More
Affordable Help Desk Pricing
An affordable help desk at a fraction of the cost of other help desks. Powerful features across all plans to help your team better support customers. → Read More
Slack - Help Scout Support
Slack brings all your team communications into a central hub. In addition to group chat and instant messaging, Slack integr → Read More
Prioritizing Incoming Support
Answering your oldest support queries first makes sense, but it doesn‘t always lead to the best customer experiences. Is fairness the best goal for support? → Read More
Taking Customer Service Beyond Satisfaction
Antonio King, Director of Experience at Shinesty, Michael Labrecque-Jessen, Support Specialist at Trello, and Mat Patterson, Customer Service Evangelist at Help Scout, discuss creating customer connections that go beyond good enough. → Read More
Search operators
You can search for conversations, customers, and other data using a full text search. If you want to narrow your search results, we'd recommend using some c → Read More
The Art of Customer Loyalty in a Subscription Business
Krista Atwell, Senior Customer Engagement Manager at Dollar Shave Club, and Mat Patterson, Customer Service Evangelist at Help Scout, discuss customer loyalty tactics and best practices for creating return customers. → Read More
Live Chat: Coming Soon
We’re calling it Beacon 2.0, and would love to keep you in the loop. Fill out the form below and we’ll let you know as we make progress. → Read More