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Help Scout

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Past articles by Help:

Browse private collections and articles

Sometimes you just want to have some private Docs stashed away for your teammates' eyes only. This article is all about private collections and how helpful → Read More

Practice self-care this Thanksgiving

It can be a tough time of year for customer-facing professionals. And turkeys. Don’t miss these top tips for practicing self-care during the hectic holiday season. → Read More

Support-Driven Growth: Elevating Support Teams to Drive Business Results

Why should there be any specialization between customer support and customer success? Support-Driven Growth is a business model wherein customer support teams focus on meaningful work that directly drives revenue. → Read More

Branding examples

If you've got some programming skills, Docs is highly customizable with both CSS and Javascript. <a href="// → Read More

Measuring Support Quality: Beyond CSAT & NPS

Join Beth Trame of Google Hire, Shervin Talieh from PartnerHero, and Mathew Patterson of Help Scout for a live chat on how to tell if you’re really doing support well. → Read More

Docs and search engines

Crawling Docs content If your Docs site is public, search engines can (and will) index your articles. If you'd prefer to keep your Docs content out → Read More

10 Ways to Use Live Chat Across the Entire Customer Journey

Learn how to use live chat to nurture prospective buyers into engaged, happy customers. → Read More

Beacon Is Coming and It’s Better than Bacon

Live chat is coming. Sign up for all the sizzling updates. → Read More

How to Deal With ’Tightwad’ Customers

Cheap customers aren’t sale-chasers; they just feel more buying pain. Here’s how to get “cheap” customers to spend more by minimizing that buying pain. → Read More

Set up a custom domain using a CNAME

When you create a new Docs site, you'll be asked to fill in a subdomain, which is used to access your public-facing knowledge base. You can share this → Read More

Beacon and ad-blockers

Customers using Beacon have reported that Beacon is sometimes blocked from loading when JavaScript blocking extensions (Adblock, NoScript, uBlock) are in us → Read More

Working with the iOS app

Help Scout's iPhone app puts powerful help desk software in your pocket so you can easily support customers while on the go. Keep your finger (literall → Read More

Data Processing Amendment

Processing personal data in a secure, fair, and transparent way is extremely important to us at Help Scout. As part of this effort, we process personal data in accordance with the EU’s General Data Protection Regulation (“GDPR”) → Read More

Affordable Help Desk Pricing

An affordable help desk at a fraction of the cost of other help desks. Powerful features across all plans to help your team better support customers. → Read More

Slack - Help Scout Support

Slack brings all your team communications into a central hub. In addition to group chat and instant messaging, Slack integr → Read More

Prioritizing Incoming Support

Answering your oldest support queries first makes sense, but it doesn‘t always lead to the best customer experiences. Is fairness the best goal for support? → Read More

Taking Customer Service Beyond Satisfaction

Antonio King, Director of Experience at Shinesty, Michael Labrecque-Jessen, Support Specialist at Trello, and Mat Patterson, Customer Service Evangelist at Help Scout, discuss creating customer connections that go beyond good enough. → Read More

Search operators

You can search for conversations, customers, and other data using a full text search. If you want to narrow your search results, we'd recommend using some c → Read More

The Art of Customer Loyalty in a Subscription Business

Krista Atwell, Senior Customer Engagement Manager at Dollar Shave Club, and Mat Patterson, Customer Service Evangelist at Help Scout, discuss customer loyalty tactics and best practices for creating return customers. → Read More

Live Chat: Coming Soon

We’re calling it Beacon 2.0, and would love to keep you in the loop. Fill out the form below and we’ll let you know as we make progress. → Read More