Brent Leary
Small Business Trends
Stockbridge, GA, United States
Contact Brent
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Past articles by Brent:
Business After The Coronavirus Pandemic Will Be Different
A report from Vistage talks about how businesses are operating during the pandemic, and how this experience may change business after the coronavirus. → Read More
Coronavirus Outbreak Response Shows Courage, Leadership, Creativity
CRM Playaz discuss some of the things we’ve seen people and companies in the CRM industry in response to the coronavirus outbreak. → Read More
Women In Tech Interview with Jenn VandeZande of SAP
SAP interview with Jenn VandeZande looks into the issue of women in tech fields and how they are often over-mentored and under-funded. → Read More
Proud to be an Amazonian Working in the Fulfillment Center
Frank Eliason describes his experiences working at an Amazon fulfillment center and gives us insight into what it's really like. → Read More
Cloud Should Have Deeper Purpose, But Surveilling Customer Data Isn’t It
This week, Brent Leary seaks with Zoho's CEO and cofounder Sridhar Vembu about surveilling customer data and the purpose of the cloud. → Read More
Amazon pricing issues are revisited in this episode of Watching Amazon
Brent Leary and John Lawson discuss Amazon pricing issues coming before the House of Representatives in the latest edition of "Watching Amazon". → Read More
Sangram Vajre of Terminus: ABM is B2B, and LinkedIn is Marketing
Brent Leary chats with Sangram Vajre to discuss his latest book and to answer the question, "what is account based marketing?" → Read More
Amazon in the 2010s and Beyond: The Age of Amazon
In the past decade, Amazon seemingly dominated the headlines in a variety of ways. Here's a look at Amazon in the 2010s and beyond. → Read More
These Are the Two Crucial Elements for CRM Success With SMBs
Paul Pedrazzi, SVP of Product for Salesforce’s SMB focused product, Essentials discusses the two elements of CRM success for small businesses. → Read More
Michael Machado of Salesforce: Voice CRM is the Future
Voice CRM is going to change the way you work. It's going to be almost like an invisible CRM for your end users and you'll see a huge boost in productivity. → Read More
Benefits of Mixed Reality Offer Opportunity to Enhance Sales Experience
Dina Apostolou of Microsoft talks with Brent Leary about the benefits of mixed reality in the areas of workforce training, onboarding and education. → Read More
Expired Food, Rogue Selling Coaches Add to Tough Earnings for Amazon
Amazon's 2019 third quarter earnings showed the first year-over-year decrease since June 2017, just one of the things they had to deal with this week. → Read More
SugarCRM: We’re Adding the Missing Dimension to CRM Systems
SugarCRM is morphing into a customer experience platform. What's that mean and how will it help your small business improve what you do? → Read More
Giving Employees Same Technology as Customers is Key to Success
Hilton was recently named the best place to work in the country and one key to that success was a focus on the employee experience at Hilton. → Read More
Channels Converge to Improve Experiences Through Customer Journey
to dig in a bit on what they’re seeing in terms of how voice, chat and other new channels are impacting the customer journey. → Read More
Automation and Customer Experience: Don't Do One in Favor of the Other
What's the relationship between automation and customer experience? Watch this week's interview for the answer as Brent speaks with Girish Mathrubootham. → Read More
Blockchain Can Make CRM Decentralized and Disrupt Ownership of Data
Blockchain and CRM are heading toward disruption says Jeremy Epstein of Never Stop Marketing. Hear more of his insight in his conversation with Brent Leary. → Read More
CRM Playaz: When It Comes to Third Parties Listening to Our Conversations, The Bulgarian Way Is Not the Way to Go
With third parties like Facebook and Microsoft listening to our conversations, what does the future look like for privacy and voice data? → Read More
Jeanne Bliss of CustomerBLISS: Delivering Great Customer Experiences Starts with Showing Them Real Respect
A new report on a customer experience survey, “One Size Doesn’t Fit All,” reveals some trends that can help you when delivering great customer experience. → Read More
Sam Charrington of TWiML&AI: Thinking AI is Magic is a Dangerous Proposition
Companies are just scratching the surface in putting AI tools to work, but they have to be implemented with the proper perspective because AI is not magic. → Read More