Neil Davey
MyCustomer.com
United Kingdom
Contact Neil
Discover and connect with journalists and influencers around the world, save time on email research, monitor the news, and more.
| Recent: |
|
| Past: |
|
Past articles by Neil:
Emotional vs transactional loyalty: Is it more important to win customer hearts or minds?
What makes customers loyal? It’s the billion dollar question that brands the world over would like to know. But the answer isn’t straightforward. Indeed, → Read More
What is emotion's role in customer journey mapping?
Many journey mapping projects focus on the processes and touchpoints but fail to capture the emotions being felt by customers during their journey. → Read More
MyCustomer's 10 most popular blog posts of 2020
MyCustomer's active community of bloggers have been sharing their thoughts on a wide variety of topics this year, delivering hot takes on the likes of → Read More
How to prepare your customer service for coronavirus
What are the key ways that customer service could be impacted by coronavirus, and what contingency planning should be taking place? → Read More
How to hire a journey manager
What are the key skills, and what kind of background should a journey manager have? Recently, MyCustomer has been ex → Read More
Competitive pressures driving up CX tech investment
CX technology investment will rise sharply in the coming years as customer focus on providing a differentiated customer experience. → Read More
People, process and technology tactics to serve your customers' emotional needs
Organisations are good at solving customer problems, but not so good at serving their emotional needs. So where can they start? → Read More
Companies can’t improve CX until they solve these five employee engagement failings
Customer experiences are being harmed because business efforts to improve employee engagement are fundamentally flawed. → Read More
Customer journey mapping troubleshooter: How to tackle CJM’s most common obstacles
From driving action from map findings, to engaging stakeholders, we solve the biggest customer journey mapping challenges. → Read More
Employee journey mapping: How customer experience management can help HR
Much is written about the changing customer – how today’s customer is better informed, less brand loyal, and increasingly channel-agnostic.But it → Read More
MyCustomer's 10 most popular blog posts of 2018
What have been the most-read blog posts of the past 12 months?MyCustomer's active community of bloggers have been sharing their thoughts on a wide v → Read More
MyCustomer's 10 most popular articles of 2018
What have MyCustomer's audience been most interested in over the last 12 months?Customer experience management's rise up the corporate agenda h → Read More
How to drag customer service agent experiences into the digital age
MyCustomer is hosting a webinar on December 5 at 2PM GMT, exploring how organisations can better support their service agents with the tools they need to deliver against customer experience expectations. A growing number of organisations are ramping up the digital transformation projects to ensure that the experiences they deliver meet the expectations of today’s digitally savvy customers. But… → Read More
Infographic: How to deal with fake negative reviews
Brands work hard to build up their business and gain positive customer reviews. So it's frustrating and harmful when someone attempts to damage this by leavi → Read More
How to create a customer journey map
What are the key ingredients of a comprehensive customer journey map? And what are the key tasks you need to perform in order to create a successful map? → Read More
Five employee engagement lessons from award-winning Booking.com
MyCustomer speaks with one of the winners from European Contact Centre and Customer Service Awards to learn about creating happy employees. → Read More
Why young call centre agents are most likely to leave
Contact centres are increasingly reliant on younger employees - but new research reveals that this is the least engaged demographic. → Read More
Analytics investment: How to get more bang for your buck
Analytics guru Avinash Kaushik shares advice on how to optimise your investment in analytics tools and staff. → Read More
Lessons from River Island on making influencer marketing work – and making a difference
Influencer marketing is proving increasingly popular. But how do you choose what influencers to use? And how do you get them onboard? → Read More
CRM buyer's guide: How to buy the best CRM for your business
Buying CRM can be a challenging process. That's why MyCustomer has pulled together this comprehensive, → Read More