Jacob Morgan
CustomerThink
San Francisco Bay Area, CA, United States
Contact Jacob
Discover and connect with journalists and influencers around the world, save time on email research, monitor the news, and more.
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Past articles by Jacob:
How To Lead, Motivate, And Collaborate With A Team You Cannot See: Advice From The CEO Of LiveOps
Click Here to Subscribe via iTunes Greg Hanover is the CEO of LiveOps, a virtual call center company that provides services for a wide variety of industries including healthcare, retail, travel, hospitality, and insurance. LiveOps has a little over 200 full-time employees and they have 14,000 independent contractors who work virtually from home. Having a team of virtual agents has allowed… → Read More
How To Lead, Motivate, And Collaborate With A Team You Cannot See: Advice From The CEO Of LiveOps
Click Here to Subscribe via iTunes Greg Hanover is the CEO of LiveOps, a virtual call center company that provides services for a wide variety of industries including healthcare, retail, travel, hospitality, and insurance. LiveOps has a little over 200 full-time employees and they have 14,000 independent contractors who work virtually from home. Having a team of virtual agents has allowed… → Read More
A Look At Red Hat’s Culture: How They Use Open Leadership, Creating Meaning At Work, Dealing With Change, & Much More
Click Here to Subscribe via iTunes DeLisa Alexander is the Chief People Officer at Red Hat, a role she has held since March 2011. She is responsible for leading Red Hat’s global Human Capital team, including Red Hat University College of Leadership and Management. She joined Red Hat in 2001 and served in the office of General Counsel until 2006. In that role, DeLisa was responsible for equity… → Read More
Staying Relevant In Today’s Constantly Changing World: Insights From The CEO Of Box
Click Here to Subscribe via iTunes Aaron Levie is the Co-Founder and CEO of Box, a company that specializes in helping companies securely share and manage their information. The company was started back in 2005 while Aaron was in college. Back then it was him and one other person, but now 14 years later they have over 2,000 employees who serve 90,000 customers around the world. But the road to… → Read More
How One Of The Largest Global Apparel Companies Is Building The HR Function
Dave Kozel is EVP and Chief Human Resources Officer of PVH Corp, the global apparel company that owns brands such as Calvin Klein, Tommy Hilfiger, Izod, Speedo and Arrow. PVH employees around 36,000 people and has locations in 40 countries. Dave is responsible for Human Resources, Compensation, Benefits, Talent Management & Development, Inclusion & Diversity, Communications and… → Read More
Connecting People To Priceless Possibilities: Insights From MasterCard’s Chief Human Resources Officer
Michael Fraccaro is the Chief Human Resources Officer of MasterCard. In this role, he is responsible for all human resources functions globally, including driving cultural transformation, building leadership capability and creating a company that is “most valued to work for.” MasterCard is about 50 years old with 14,000 employees in 74 countries. From 2012 until assuming his current role,… → Read More
Connecting People To Priceless Possibilities: Insights From MasterCard’s Chief Human Resources Officer
Michael Fraccaro is the Chief Human Resources Officer of MasterCard. In this role, he is responsible for all human resources functions globally, including driving cultural transformation, building leadership capability and creating a company that is “most valued to work for.” MasterCard is about 50 years old with 14,000 employees in 74 countries. From 2012 until assuming his current role,… → Read More
Sweetgreen’s CEO On Creating A Meaningful Company Culture And Positively Impacting The Surrounding Community
Jonathan Neman is Co-Founder & CEO of Sweetgreen, an American fast and casual restaurant that focuses on simple, seasonal, healthy food that uses locally sourced ingredients. Jonathan and his co-founders, Nathaniel Ru and Nicolas Jammet, started sweetgreen in 2007, opening their first location in Georgetown, DC – just three months out of college. The brand’s strong food ethos, embrace of… → Read More
Sweetgreen’s CEO On Creating A Meaningful Company Culture And Positively Impacting The Surrounding Community
Jonathan Neman is Co-Founder & CEO of Sweetgreen, an American fast and casual restaurant that focuses on simple, seasonal, healthy food that uses locally sourced ingredients. Jonathan and his co-founders, Nathaniel Ru and Nicolas Jammet, started sweetgreen in 2007, opening their first location in Georgetown, DC – just three months out of college. The brand’s strong food ethos, embrace of… → Read More
How Often Should You Measure Employee Engagement?
There’s a lot of talk in organizations about how often you should measure employee engagement. Is it best to do it every six months? Every year? Every two years? Companies want to make sure their employees are still engaged and connected. But if the optimal time to measure employee satisfaction is every six months, does doing it that often automatically create an engaged workforce? No! How often… → Read More
Beth Comstock On How To Be A Changemaker, Lead With Imagination And Overcome Challenging Roadblocks
Beth Comstock, is the former CMO and Vice Chair at GE and the author of a new book, Imagine It Forward: Courage, Creativity, and The Power of Change. The book pulls from Beth’s experiences and observations from her 20+ years at organizations like NBC and GE and it is about summoning courage and creativity in the face of change. For nearly three decades at GE, she led efforts to accelerate new… → Read More
Is Your Company Viewed Positively? It Matters To Employees
In the realm of customer experience, there is something called the Net Promoter Score (NPS), which is used to measure customer loyalty by asking a very simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?” Many organizations have adopted a similar approach with respect to measuring employee loyalty with an eNPS score (the e stands for… → Read More
Creating The Workforce Of The Future: What You Need To Do To Prepare For The Changing Labor Market
Charles Phillips is the CEO of Infor, the largest privately held technology provider in the world. During Charles’ time at Infor the company has more than doubled in size and became the first major software company to offer an integrated, end-to-end application suite for entire industries. Prior to Infor, Charles was President of Oracle Corporation and a member of its Board of Directors. During… → Read More
Creating A Challenge Culture: Insights From Former CEO Of Dunkin’ Brands And Papa John’s
Nigel Travis is the current Executive Chairman of the Board for Dunkin’ Brands. Previously, he served as Chief Executive Officer of Dunkin’ Brands and added responsibility as Chairman of the Board in May 2013. Dunkin’ Brands Group controls nearly 19,000 Dunkin’ Donuts and Baskin-Robbins “points of sale” in more than 60 countries, from Argentina to Japan. Previously, Nigel served as President… → Read More
How To Give Your Employees The Resources To Learn And Advance
Albert Einstein famously said, “Once you stop learning, you start dying.” Humans are naturally curious and inquisitive; when we learn, we grow. So what happens when you feel like you are in a position where you have nothing left to learn and nowhere to grow? At that point you’re really just a body inside the organization until you can find something better. In fact, a recent study found that the… → Read More
How Your Organization Can Champion Diversity And Inclusion
Every person and talent executive I have spoken with in the past few years has referenced diversity and inclusion as a key focus area. Diversity covers a wide range of topics—it means having a diverse group of people based on gender, religion, race, generation, sexual orientation, and more. The Royal Bank of Canada has a great definition of diversity and inclusion: “In simple terms, diversity is… → Read More
Organizations Do What We Design Them To Do
If you want a cake to be delicious, you follow a recipe and add lots of chocolate. If you want a cell phone to be able to communicate with other phones, you change its programming code and allow it to share information. If there’s one thing humans are good at, it’s building things that do what they are supposed to do. From cars to engines, phones, and computers, we’ve been doing it throughout… → Read More
Taking Off The Gorilla Suite: FINCA’s CEO On How To Be A Leader That’s True To Yourself
Andrée Simon is the President and Chief Executive Officer of FINCA Impact Finance, a global provider of responsible financial services. FINCA’s network of 20 community-based banks offer responsible and affordable loan and saving products that empower low income women and men to take control of their financial future. Previously, Ms. Simon served as VP and COO of FINCA International, returning to… → Read More
Putting The Humanity Back Into Human Resources: EA’s Chief People Officer On The New HR Function
Mala Singh serves as Chief People Officer for Electronic Arts (EA) where she focuses on developing their talent and cultivating the company culture. In this role, Mala oversees Human Resources, Talent Acquisition, Facilities and Corporate Services. Prior to this position, Mala spent three years as Chief People Officer at Minted where she helped to define the culture and grow the creative and… → Read More
How To Avoid Being A Soul-Sucking CEO: WD-40’s CEO On How To Create An Engaged Workplace Culture
Garry Ridge is President and CEO of the WD-40 Company headquartered in San Diego, California. WD-40 Company is the maker of the ever-popular WD-40 (found in 8 out of 10 US households), as well as 3-IN-ONE Oil, Solvol and Lava heavy duty hand cleaners and X-14, Carpet Fresh, Spot Shot, 1001 and 2000 Flushes household cleaning products. With just under 500 employees, they boast a 93% employee… → Read More