Ben Simmoneau
WCVB-TV Boston
Boston, MA, United States
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Recent articles by Ben:
Missing stimulus payment? Here's how to claim that money
Some people say they are still missing one or both of last year's economic stimulus checks. → Read More
Skiers express frustrations with Vail Resorts over refusing refunds, credits
One of the leading players in the ski industry, with a half dozen resorts across New England, is facing backlash from customers. → Read More
Mass. customer struggles to return item to Apple store before deadline
The customer wanted to return a purchased Apple Watch prior to the return deadline, but couldn't obtain an appointment at any nearby locations. → Read More
Some Apple products hitting return deadline: Ben Has Your Back
Newly purchased iPhones need to be returned by Friday, January 8, with other stores and products have later return dates. → Read More
Ben Has Your Back: Time is running out to ship your holiday gifts
If your gifts aren't already on the way, time is running out to get them delivered in time for Christmas. → Read More
State regulations provides little oversight for Massachusetts water districts
A woman discovered the odd ripple in state regulations when she was threatened to have her water shutoff in the middle of the coronavirus pandemic. → Read More
2-day shipping not guaranteed on Amazon, even with Prime products
If you're looking to do holiday shopping on Amazon, you might want to take a closer look at the shipping details. → Read More
Mass. freelancer stunned to owe almost $8K in unemployment
A letter from the state said it was determined that she had not been impacted by the coronavirus pandemic. → Read More
T-Mobile responds to customer frustrations over 'free' offer
Dozens of people emailed us after we first brought you the story of a woman who shared her frustration over a T-Mobile offer that turned out not to be free. → Read More
T-Mobile customer shares frustration over 'free' offer
When a cellphone company offers something for free, a lot of people might be enticed to take them on it. → Read More
Mass. internet company sees spike in traffic to malware websites
Cambridge-based Akamai says between March and May, as internet use at home skyrocketed, the company saw a 447 percent spike in devices going to malware sites. → Read More
Woman wants Mass. town to pay up after tree branch does damage to her car
As the saying goes, "You can't fight city hall," but one Massachusetts woman is not settling for that. → Read More
Who pays the bill for COVID-19 testing? Ben Has Your Back
As COVID cases rise again in Massachusetts a lot of people might be finding themselves in need of a coronavirus test for the first time. → Read More
Some cable customers seeing refunds for sports programming
For the first time this month, cable customers of at least one large company are finding small refunds on their bills due to the loss of that programming. → Read More
Mass. woman has vehicle repossessed by leasing company
The repossession happened a week before her lease was set to end. → Read More
Massachusetts couple struggles with defective NordicTrack equipment, refunds
As people turn to home exercise equipment to avoid the gym, multiple consumers tell us the manufacturer of one well-known brand sold them defective equipment. → Read More
IRS sending letters to people who may be eligible for stimulus payments
9 million people across the country will soon be receiving a letter from the IRS. → Read More
5 on Education: Working parents' rights 'limited' during pandemic
In normal times, Cibele Goncalves, a single parent in Cambridge, wears a lot of hats -- mom, employee, college student. → Read More
Working parents' rights 'limited' during pandemic
It's something many parents are worried about: You're working remotely, and so is your child. → Read More
Red flagged by system, Massachusetts driver struggles to get help from RMV
Daniel Robert Johnson has a pretty common last name, but it's never given him any trouble until he went to the RMV this summer to renew his license. → Read More