Zach Griff, The Points Guy

Zach Griff

The Points Guy

New York, NY, United States

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  • The Points Guy
  • 12 News

Recent articles by Zach:

Some airlines got better at giving refunds as summer began, but many didn't

Refund-related requests submitted to the DOT dropped in June, but were still high. International carriers were among the top offenders. → Read More

7 takeaways from my first Frontier Airlines flight in over 4 years

Frontier Airlines actually exceeded my expectations for this 90-minute flight. COVID precautions were taken seriously, and the seats were comfortable enough. → Read More

El Al will now be controlled by a 27-year-old student

The Israeli student purchased a majority share in El Al for $107 million. Only time will tell if El Al can successfully recover from the pandemic. → Read More

7 customer-friendly innovations Delta added to its newest Sky Club

Delta is listening to customer feedback and adding a host of innovative features to its largest, 28,000 square foot Sky Club. → Read More

Amex reveals Centurion Lounge reopening dates and more

You'll soon be able to visit Amex Centurion Lounges once again following a six-month closure due to the pandemic. → Read More

Salt Lake City’s spiffy new terminal just opened — here’s what it was like on day 1

Once the entire project is complete, don't be surprised if Salt Lake City International becomes a contender for one of those "nation's best airport" awards. → Read More

First look: Delta's brand-new (and biggest!) Sky Club in Salt Lake City

While Salt Lake City's terminal is itself is a massive improvement compared to the one it replaces, perhaps the most impressive transformation there can be seen at the new Sky Club. → Read More

Guacamole stations to return as American reopens 7 more Admirals Clubs

American Airlines is about to bring back a fan favorite. Starting in October, all reopened Admirals Clubs will serve avocado toast in the morning and guacamole and chips in the afternoon. → Read More

Is JetBlue taking a completely different approach to eliminating change fees?

Of the major U.S. airlines, JetBlue has historically done things differently. Consider the onboard experience. All flyers are treated to plush leather seats, live DirecTV, free Wi-Fi, plenty of legroom and an unlimited selection of brand-name snacks (pre-pandemic, of course). JetBlue’s business-class offering, Mint, revolutionized the premium transcon market and totally disrupted the legacy… → Read More

Review: Flying Blade from NYC during the pandemic

The 35-minute seaplane flight was a pandemic-era highlight. Taking off from the East River in NYC and passing over LGA was thrilling. → Read More

NYC-area airports just introduced another important COVID safety precaution

COVID testing is coming to an airport near you. JFK and Newark both recently introduced new safety precautions, including readily available testing. → Read More

United expands no-change-fee policy to include some international flights

United will no longer charge change fees for flights to Mexico and the Caribbean, partially matching the American Airlines policy. → Read More

First look at Newark Airport's brand-new Terminal One

Set to open in 2021, the new $2.7 billion Terminal One at Newark will be the airport's flagship terminal housing 33 gates, four lounges and more. → Read More

American Airlines' Business Extra adds Japan Airlines as third partner

You can now earn and redeem AA's Business Extra points with Japan Airlines, opening up a whole host of transpacific adventures. → Read More

6 flyer-friendly improvements United should consider implementing next

United's CEO announced that there's more exciting news to come. Hopefully, the carrier has these improvements on its radar. → Read More

The wild 48-hour timeline that led to airlines permanently eliminating change fees

United led the charge in permanently eliminating change fees. How American and Delta responded in less than 24 hours is fascinating. → Read More

Peak 2020: Pilots reportedly saw someone flying in a jetpack on final approach to LAX

"Two airline flight crews reported seeing what appeared to be someone in a jetpack as they were on their final approaches to LAX," the FBI said in a statement. → Read More

Delta quietly improves companion upgrade policy

Elite members traveling with a companion will now get upgraded much earlier than before with Delta Air Lines. → Read More

Alaska Airlines becomes the latest carrier to permanently eliminate change fees

Alaska becomes the fifth U.S. airline to permanently drop change fees. You'll also likely get a credit if your fare drops or you choose a cheaper flight. → Read More

How American, Delta and United no-change-fee policies stack up against Southwest

Southwest has a long-standing no-change-fee policy. American, Delta and United are all permanently waiving change fees, but they're much more restrictive. → Read More