Reuben Yonatan
ReadWrite
New York, NY, United States
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Discover and connect with journalists and influencers around the world, save time on email research, monitor the news, and more.
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Past articles by Reuben:
The Challenges of Managing Remote Teams and Tools to Help
The benefits of having a remote or partially remote team are striking and have become much more apparent in the last year. → Read More
6 Ways Small Businesses Can Prioritize the Mental Health of Their Employees
Here are some creative ways to improve your employees' mental hygiene -- and your bottom line. → Read More
Top 7 Grasshopper Alternatives For Your Business Phone Service
Whether it’s due to the pricing, features, or customer support, you may be looking to switch from Grasshopper to a better alternative. Here are 7 strong candidates that you can choose from. → Read More
7 Best Office Phone Systems of 2019
With numerous office phone systems on the market today, it can be tough to choose the right one. In this mega guide, we break down what you need to know to find the best VoIP phone solution for you. → Read More
Six Great Call Logging System Features & Who's Got Them
One of the best features of cloud-based VoIP solutions are the call logging systems that enable advanced reporting, analytics, tracking, and so much more. → Read More
The Cost of Inefficient Meetings and How to Identify the Issues
Ineffective meetings can be quite costly businesses. Learn how to identify the issue and come up with a working solution. → Read More
RingCentral Pricing & Plans in 2019: A Closer Look At Their Product Offers
Since the acquisition of Glip, RingCentral has been expanding their business communication systems to include everything from cloud phone systems to customer engagement platforms. → Read More
The State of Nextiva in 2019: NextOS & Amazing Service
Beyond its roots in revolutionizing business VoIP, Nextiva’s increasingly focused on the convergence of UCaaS, CRMs, data analytics, machine learning and artificial intelligence. → Read More
Is the 4-day workweek right for your business?
The 4-day workweek isn't right for everyone. Discover if this shorter week can improve productivity and shave costs for your business. → Read More
Amazon Connect Pricing in 2019: A Closer Look at Features, Costs, and More
After developing numerous successful platforms such as Amazon Web Services, Amazon is now stepping into the call center software, publishing its own cloud-based contact web center — Amazon Connect. → Read More
Dialpad Pricing & Plans in 2019: The Cost of Business Communication
Here we carefully evaluate the cost of business communication along with Dialpad's products & pricing information to help you make an informed decision for your business. → Read More
The 75 Customer Service Statistics You Need to Know in 2019 and Beyond
Customer service has always been an urgent priority for companies of all sizes, but in 2019 it’s more important—and more complex—than ever. Today’s consumers demand a fully individualized, wrap-around customer experience: from the research stage to purchase and beyond. Customer experience while shopping and customer support when things go wrong are both equally vital. Getting either one wrong… → Read More
Why Omnichannel is Important for Customer Experience
Take a moment to really consider where the customer journey needs to go. In the end experience, the customer is who will keep your business alive. → Read More
The Top 7 Social Media Marketing Trends Going Into 2019
We all know by now how important of a role social media has on your business strategy. If you’re not on social media, you’re making things significantly harder on your business than they need to… → Read More
5 Features to Look for in a Modern Learning Platform
By taking advantage of the right modern learning solutions, an organization's learning and development team can enable employees to expand their knowledge in and out of the workplace. → Read More
7 Actionable Ways to Turn Stress into Success
Stress is obviously something we’re all trying to avoid, but just because it’s something we try to prevent doesn’t mean it can’t be used to our advantage. Unfortunately, there’s no way of getting around it, so we might as well make the most of it. If we let stress take over our lives, we won’t … → Read More
Using These 10 Phrases in Your Email Marketing May Keep you from Success
Want to get your emails sent right to someone's Spam folder? Probably not. So, avoid these spam trigger words at all cost. → Read More
Google Launches New AI Contact Center Product to Augment Human Agents
Google Cloud Contact Center AI uses Genesys Predictive Routing and its own speech recognition. Google may take over the Contact Center space quickly with expanded AI technology → Read More
The Early Career Failures of the Most Successful Billionaires
Failure doesn't have to be the end of your dreams. Instead, failure is just another road block in the tricky road to success. Even some of the most successful Billionaires have failed early on. → Read More
The Importance of Customer Feedback And 5 Ways To Obtain It –
Customer feedback is one of the easiest ways for a business to learn more about what their customers want, don’t want, like, and don’t like. It’s easy to read articles online and listen to podcasts on the way to work that make educated guesses on what people want, but those guesses are often generalized and, to be frank, wrong. And why guess when you can simply speak to your customers directly?… → Read More