Stephanie Overby
CIO.com
Medford, MA, United States
Contact Stephanie
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Past articles by Stephanie:
5 tips for surviving outsourcing inflation
IT services costs are rising, in large part due to global talent shortages and shifting economic forces. Here’s how CIOs can keep costs in check while driving business value with sourcing partnerships. → Read More
Customer-centric CIOs move beyond the SLA
Experience level agreements (XLAs) are gaining traction as key performance metrics for IT orgs delivering solutions to customers and employees alike. Here’s how to evolve your SLA strategy. → Read More
9 investments CIOs should make before recession hits
In economic downturns, cost-cutting is essential. But so too is making the right IT investments, as IT can better position their organizations to weather lean times and come out ahead for the long run. → Read More
7 ways CIOs can curb costs before recession hits
With CEOs anticipating recession, IT leaders need to take proactive steps by reassessing contracts, tech portfolios, projects lists, and job postings before CFOs come for their budgets. → Read More
Streamlining IT for agility
IT leaders share their experiences and advice for overhauling IT for speed, including cutting down on projects, shifting to product-based delivery, and spurring a cultural transformation. → Read More
7 hot IT outsourcing trends — and 7 going cold
The days of low-cost commodity outsourcing are over. Today’s IT organizations seek stronger strategic partnerships based on value-generating strategies, structures, and incentives. → Read More
9 outsourcing myths debunked
Outsourcing has evolved — and so too have misconceptions about what makes a successful sourcing partnership in a world remade by pandemic, digital transformation, talent shortages, and geopolitical turmoil. → Read More
10 hard truths of change management
For IT, change is constant — so too is the need to assess, address, and reinforce your organization’s ability to adapt and transform. → Read More
CIO change agents: Lessons from the front lines of IT transformations
Leading CIOs from the energy, financial, fashion, and fleet management sectors discuss how they changed their IT organizations to pave the way for business transformation. → Read More
9 ways CIOs will fail to support hybrid work in 2022
The heroic work CIOs did in facilitating all-remote workplaces isn’t enough to tackle what’s next. Hybrid success requires the right investments, a new mindset, and widespread cultural changes. → Read More
Trusted advisors: 8 tips for developing a dependable network
No CIO has all the answers. Strategic vendors, consultants, former colleagues, CIO peers — all can provide valuable counsel if you know how to develop advisory relationships that work. → Read More
How to get more innovation from your IT outsourcer
CIOs looking to leverage service providers for disruptive solutions must change how they select, contract with, and manage those partners. → Read More
How (and why) to break up with your IT service provider
When plans change or performance is poor, it may be time to break off an outsourcing commitment. Here’s how to make the process as pain-free and productive as possible. → Read More
5 types of outsourcing providers — and how to get the most from them
From service integrators to transformers, CIOs are finding that they must tap an array of IT services providers to meet their needs. → Read More
7 keys to transformational outsourcing success
Enterprises are investing in transformation-enabling IT services with mixed results. Here are the keys to a successful outsourcing partnership in the age of digital transformation → Read More
11 keys to a successful outsourcing relationship
Strategic outsourcing is a two-way street. Here’s how to increase your likelihood of getting the best from your IT service providers. → Read More
10 do’s and don’ts for crafting more effective SLAs
SLA adherence is no guarantee of outsourcing success. Here’s how to avoid seeing red when all the lights on the service delivery dashboard are green. → Read More
11 outsourcing myths debunked
Outsourcing has evolved — and so too have the misconceptions around what makes a successful sourcing partnership in the digital era. → Read More
10 early warning signs of IT outsourcing disaster
The causes of IT outsourcing failure are numerous, but there are some common indicators of trouble that IT leaders can monitor and address before an outsourcing relationship goes off the rails. → Read More
9 IT outsourcing mistakes to avoid
A number of common — and costly — pitfalls persist, when it comes to engaging an IT service provider. Here’s how to ensure your IT outsourcing engagements achieve their intended results. → Read More