Eric Sims
CustomerThink
Tampa, FL, United States
Contact Eric
Discover and connect with journalists and influencers around the world, save time on email research, monitor the news, and more.
| Recent: |
|
| Past: |
|
Past articles by Eric:
Does Your Organization Need a Team of SDRs?
Before we even get started let’s align on the definition of Sales Development Reps (SDRs) are? The definition of a sales development rep (SDR) is a type of inside sales rep that solely focuses on outbound prospecting. Many companies have experienced massive revenue growth by separating sales organizations into specific roles. Unlike quota-carrying salespeople, sales development reps don’t focus… → Read More
Top 4 Reasons to Outsource Your Contact Center Customer Service Needs
Contact Center services are typically an essential part of any thriving business. Customers who are upset, happy, frustrated, or even curious still prefer to hear another person’s voice on the phone to listen to them and assist them in resolving their concern or need. A customer’s experience with your business, or contact center team is paramount. The type of experience customers have with a… → Read More
Tips To Drive First Call Resolution
There are a great number of approaches to refining customer interactions and customer experiences but not all of them positively affect the bottom line the way FCR does. For those unfamiliar, first-call resolution (FCR) is an extremely important contact center metric and key element of customer relationship management. The term is self-explanatory: a contact center’s ability to resolve customer… → Read More
Why Businesses Should ‘Opt-In’ For Outsourcing Their Business Needs
2020 has been one crazy year and it’s only half way over at this point. In many ways it feels Apocalyptic. We’ve had extremely disruptive issues with the impacts of a pandemic, racial tensions, riots, solar flares, Sahara Dust and who knows what’s next. I think it’s either Locust or Frogs? When I see this much disruption it’s an indication of major long term evolution. I’m the eternal optimist… → Read More
10 Powerful Open-Ended Sales Questions To Get Prospects Talking
Do you remember your first sales presentation or call? I do! It was a call selling subscriptions to the Fort Worth Star Telegram. I remember the DOS system, the dialer, and my utter fear. I remember praying that no one would answer the phone. My first call, actually calls, were terrible. My idea of selling was trying to jam as much information into the call as I could, like a cattle auctioneer… → Read More
2020’s Top 4 Sales Prospecting Tips
Most sales people are constantly searching for new ideas to take their prospecting game to the leading-edge in 2020. If that’s you then I have good news for you! I researched a ton of tips and techniques being used out there today and crafted you a list of the 4 top sales prospecting tips worth implementing into your lead gen strategy this year. Grab a beer, a hot tea, or whatever your sipping… → Read More
8 Reasons Virtual Agents are Superior
Selecting a contact center to outsource your vital functions like sales, customer service, help desk or back office support can be a daunting task. I like to keep things really simple. The nuts and bolts of what a center is provisioning is twofold. They really provision technology and people. What you want is a center that can give you a high quality of both for your investment. It sounds really… → Read More
4 Tips for Selling Products & Services During The COVID 19 Pandemic
2020 started off with a bang, and many of us saw this year as potentially our greatest year ever. Markets were moving. Interest rates were good. Unemployment was down. We were jamming! Then BAM, CLANG, BOOM! It all came to a halt and everything we thought we knew went out the window. Seemingly overnight companies have folded up shop, unemployment is through the roof, and COVID 19 has crippled… → Read More
5 Things Every Business Must Be Prepared To Do During Corona-Time
As the number of confirmed Coronavirus cases contuse to rise across the United States and the Corona-craziness continues, many businesses are asking what action they need to take immediately and what will be necessary if the epidemic becomes more severe. To keep employees, their families and your local communities safe, and to mitigate against business disruption, employers need to prepare,… → Read More
3 Great Sales Lessons for Sales People
We’ve all seen how salespeople are portrayed in the movies. It’s usually unfavorably. Think Glengarry Glen Ross, Wolf of Wall Street, or even Boiler Room. Although these are plays on extreme personalities and extreme situations there is a lot of truth to it. Fortunately, if we as salespeople, follow a few simple lessons we don’t have to fall into that characterization profile. We can change the… → Read More
How to Build A Sales Process for Your Startup or SMB
At Leading Edge Connections, more affectionately called LEC, our team has been privileged to partner with numerous early stage startups, small businesses, and mid-size organizations to help them establish their own customized sales process. Most of them come to us when they arrive at the point to create their very first sales process, and sales team for their organization. The best of the best… → Read More
The Leadership Development Crisis
Recently we conducted a survey of 25 top CEOs from across the United States who all run companies in various industries. The company sample sizes ranged from small-to-large, with workforces that ranged in ages, skills and salary payouts. I must say that when we initiated this project I truly expected to have a broad spectrum of responses to our questions around their leadership, and more… → Read More
The Self-Aware Exec
There’s a plethora of skills required of executives to run a solid business in today’s economic environment. Of all those skills needed, self-awareness ranks at the top of the list. Leaders who have a strong grasp of their own personality, emotions, strengths and weaknesses can more effectively engage with their clients, customers and most importantly, their employees. Executives need to know… → Read More