Todd Ulrich, WFTV Eyewitness News

Todd Ulrich

WFTV Eyewitness News

Orlando, FL, United States

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Recent articles by Todd:

What might air travelers face in the months ahead?

How difficult will it be to get cancelled flight refunds? What about stiff rebooking fees and will the airline give you "safe seating"? → Read More

Action 9: Consumers losing big deposits for summer rentals

Several local families claim they lost thousands reserving summer rentals before the pandemic hit. → Read More

Action 9: Mortgage forbearance part of stimulus package could turn into trap

Action 9 consumer investigator Todd Ulrich found the forbearance offer that's part of the federal stimulus package could turn into a trap. → Read More

Action 9: Moving during a pandemic can be risky

Some families have to move even during a pandemic and Action 9 found that’s when overwhelmed consumers might hire the wrong mover and that could be costly. Action 9 consumer investigator Todd Ulrich tracked down the mover for answers and looked into moving mistakes you can't afford to make right now. “I'm shaking. I'm telling you because I'm really so angry,” Thierry Housiau said. The binding… → Read More

Action 9 investigates why some stimulus checks are going into wrong accounts

Action 9 has heard from at least five consumers missing payments, all linked to tax preparation services they just used or for taxes filed for them last year. → Read More

'We were 7,000th in line’: Instacart complaints mount as demand soars

Instacart is a third-party vendor delivering food for grocery stores like Publix, and a sudden large growth in demand has triggered a surge of complaints about what’s not delivered. Customers fill out Instacart shopping lists online for at home delivery. But Kittie Javitz in Umatilla claims her $270 order disappeared. She claims the delivery person reached her remote home then took off. “She… → Read More

Orlando man runs into trouble after buying mask from risky website

Finding a face mask was tough enough before the CDC recommended voluntary use of masks in public last week.That’s made buying masks online very risky as an Orlando man found out -- who felt burned by a risky website. → Read More

Want a refund on your canceled flight? Action 9 explains how to get it

A Winter Springs family say they cancelled two trips since the coronavirus outbreak​​ then felt burned by the airlines no refund policies. → Read More

HOA demands elderly woman clean driveway during coronavirus pandemic

An Osceola County woman felt her homeowners association crossed the line when it demanded she clean a dirty driveway during a pandemic. → Read More

Ormond Beach mom says she lost thousands after tour company doesn’t cancel Italy trip

An Ormond Beach mom can’t believe a vacation tour company would not cancel a trip to Italy even when US officials said it was risky to travel. → Read More

Action 9: Woman says major repairs failing 2 years after buying new home

Two years after buying a new home, a local woman claims she's living without finished walls, ceilings and a floor that bounces. And she says all repair attempts by a major builder failed. The front room in Lisa Hubbard's new home is stripped down to concrete block and rafters. She discovered a bad wall leak after buying the home two years ago. She claims every repair by the builder, Mattamy… → Read More

Coronavirus fears may not be covered by travel insurance

There's so much uncertainty now about the virus and that can make travel planning very difficult. Travel insurance can cover possible losses, but Action 9 found it doesn't give consumers the protection they expect. Susan and Mark Harter just ended one vacation and they’ve been tracking Coronavirus updates since they booked a European river cruise in three months. They're confident travel… → Read More

Controversial contract leaves homeowners feeling trapped

An Ocoee man contacted Action 9 desperate for help after a contractor took over his new roof insurance claim. Months later he still didn't have a new roof and his homeowner’s insurance was canceled because his damage wasn't fixed. Action 9 Consumer investigator Todd Ulrich took action for him. “We don't want to lose our house,” Dennis Hains said. Hains said he felt trapped. His homeowner’s… → Read More

Looking to buy a car in Central Florida? Here's what you need to know to protect yourself

For the last year, Channel 9’s Todd Ulrich has been keeping tabs on area car dealers and uncovered a pattern of complaints piling up, with victims suing over $700,000 in losses. → Read More

Consumers claim they were not paid for cars sold by dealership

Action 9 is investigating a local car dealership that more than 20 customers claim sold their cars on consignment, then kept their cash. Consumer investigator Todd Ulrich first exposed Just Toys Classic Cars 10 months ago. A federal court recently refused to give the dealership bankruptcy protection, so Ulrich asked when these victims will get their money back. Action 9 obtained body camera… → Read More

Ocala woman says she lost $300K to online dating scammer

Looking for love cost an Ocala woman $300,000. → Read More

Restaurant violations: Are dirty kitchens cleaning up their act?

Action 9 has identified restaurants that routinely flunk state inspections and could make someone sick. → Read More

Action 9: Lake County man says solar panels haven't lowered his electric bill

A Lake County man feels burned by solar energy that was supposed to almost eliminate his power bills. He claims the system produces more electricity than he can use, but he keeps getting big bills from the power company. → Read More

Allegiant Air customers say airline sent personal information to hundreds

Some Allegiant Air customers claim the airline violated their privacy and shared their sensitive information. → Read More

Breast cancer patient says insurer denied coverage for approved $7K scan

A Central Florida cancer patient thought she was fully insured, but she was billed for a $7,000 test. → Read More