Alex Turnbull, Groove

Alex Turnbull

Groove

Newport, RI, United States

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Recent:
  • Unknown
Past:
  • Groove
  • Entrepreneur
  • Unbounce

Past articles by Alex:

What Is Automated Customer Service? How To Guide for Humans

Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers. → Read More

Why We Dropped “Fun” as a Core Value

And how, as a result, we’re having more fun than ever. “Have fun.” She stared at me. “Go ahead. Just have fun.” I wasn’t sure how to respond. “Having fun yet?” I was talking with my sister, Elizabeth, and she was helping me come to an embarrassing realization. Groove’s “Core Values”—the ones I had so … → Read More

15 Customer Service Skills & How to Improve (Step-by-Step)

Nobody’s born with good customer service skills. But, anyone can master them. Here are step-by-step instructions to improve you or your team’s support. → Read More

Sneak Peek: A New

Introducing Groove 2.0 — up to 8× faster, rock-solid stability, better collaboration, powerful new reporting, and a whole new look. → Read More

9 Blog Posts Your Team Should Read Today

My favorite recent articles about growth, marketing and business life. → Read More

7 No-Nonsense Pieces of Startup Advice I Wish I Got When I Started

Advice for founders who are tired of bad advice. → Read More

How to Be a Great Content Marketer, Even If You’re Not a Great Writer

Yes, you can still succeed at content marketing. → Read More

If You’re Selling SaaS, Then You’re Selling a Commodity

How to differentiate your business when a great product isn’t enough. → Read More

How Our Remote Team of 15 Runs Daily Video Meetings in Under 10 Minutes

Pulling back the curtain on our daily standup meetings. → Read More

Friday Q&A: How much should a startup founder pay themselves?

Make sure that you have enough to live on in the early days, and keep your personal burn rate as low as possible. → Read More

15 Advanced Zoom Tips for Better Video Meetings

Our team’s favorite Zoom tips and tricks. → Read More

How to Use Networking to Succeed in Business and Life

Our best tips and tricks for connecting with VIP’s. → Read More

The Most Important Skill for Any Entrepreneur (And How to Develop It)

The one thing that will set you apart from the rest. → Read More

18 Tools Our Remote Team Uses to Stay Connected, Productive and Sane

We’ve replaced a lot of the benefits of having a traditional office with online apps. Here are the ones we use daily. → Read More

The Entrepreneur’s Guide To Productivity: 6 Experts Share Their Best Tips

Staying focused is one of the most brutal challenges in business. Here’s how the winners do it. → Read More

What 9 Successful Entrepreneurs Wish They Had Done Differently

We all have our own, but sometimes it’s better to learn from the regrets of others. → Read More

How I Build Patience (And How You Can, Too)

Impatience is one of the deadliest mistakes in business. Here’s how to control it. → Read More

Friday Q&A: My Morning Routine As A Remote Team CEO

Every Friday, we’re answering your questions about business, startups, customer success and more. → Read More

How Nathan Barry Turned ConvertKit Into an $8M+ Business in 4 Years

ConvertKit’s founder on growth, sales and working in public. → Read More

3 Ways That We Collect Powerful Customer Testimonials (Including Email Scripts)

Testimonials are one of the most effective tools in marketing. Here’s how we get them. → Read More