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Some companies frantically reinvent themselves at any sign of trouble, but the cure is usually worse than the disease. Consistency is what wins, long-term. → Read More
For better or worse, service workers are part of your brand. Smart marketers are making friends with HR and getting involved in hiring and training. → Read More
Even search giant Google, whose entire business is based on search ads, has seen the light and is touting the benefits of brand awareness in wider contexts. → Read More
It’s a high-wire act for brands to insert themselves into the news cycle, but when event marketing works, the payback can be spectacular. → Read More
Every brand wants to be “authentic,” but few get it right. Consumers can spot insincerity a mile away → Read More
Early optimism about these platforms is fading as user engagement drops and trolls dominate the conversation. Marketers need to reconsider their strategies. → Read More
Despite advocating for some of the best causes, charities have become a source of the most aggravating marketing techniques. No wonder giving is down. → Read More
Branding is more important than ever, but C-suites seldom give it the attention it needs and too many CMOs are stuck on the outside looking in. → Read More
Irony is so over in advertising. Brands are finally rediscovering how powerful a little sentimentality can be (and it's selling a lot of product too). → Read More
Tim Hortons is a confident, beloved category leader. Burger King is the flailing Pepsi to McDonald's Coke. The math may work, but culture will be harder. → Read More
Even when they're doing well on sustainability, companies have learned to keep quiet, lest they be attacked for not doing better. That’s counterproductive. → Read More
How you start a business is rarely how you grow it. Uber, like so many startups, has endless faith in early adopters. That's not where the real market is. → Read More
Political marketing is so hollow and disingenuous, it makes hawking cereal seem like a higher calling. How did things get to this low point? → Read More
Careful market research won’t save Target: Canadians answer consumer surveys as if they’re being asked whether someone’s new pants make them look fat. → Read More