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For the first time in your career, you have options. And where you land and the work you do next will have a huge impact on your career trajectory. Jump on the right train by using this checklist to help make your next move. → Read More
4 skills needed when you work in solitude. → Read More
Reaching proficiency is great. Just don't get too comfortable with it. → Read More
Everyone writes about going from full-time to freelance, but we’re here to present lessons from the other side. → Read More
In front of you is someone who's confused, frustrated, and seeking guidance. Here's what not to do. → Read More
The practice of mindfulness has a vast amount of research to support it, and any insight that improves your day-to-day life, work, and relationships within your organization is worth leveraging. → Read More
Entrepreneurs deal with a storm of surprises and self-doubt, and they need to constantly learn and adapt to steer the ship to safety. One of the best solutions to help overcome these challenges is writing. → Read More
Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well. → Read More
When building your business, every link added to the chain should be equally as strong as the one before. → Read More
“Writing is thinking. To write well is to think clearly." → Read More
All great organizations learn together. Those who aren't open to learning and improving are invariably susceptible to stagnation and irrelevance. → Read More
Always remember that when you reach out to customer support, there's a human being on the other end. → Read More
Hone in on happiness so that you can cultivate it within your team and your day-to-day activities. → Read More
Actionable career insights from luminaries like Debbie Millman, Marissa Mayer, Hunter S. Thompson, and more. → Read More
We experience a positive or negative customer support moment, and then we talk, tweet, text, or write a status update about it. → Read More
When it comes to buying a product or service, our decisions are based on memories, not experiences. → Read More
There is a fundamental difference between simply using a product versus using a product where you also know its history and how it was conceived. The latter elicits an emotional connection. → Read More
Job titles are essentially heuristics to explain one's duties. However, these titles can be reinvented and serve as profound sources of motivation. → Read More
These books are timeless and helpful in both your personal and professional endeavors. → Read More
Advice that will make you think from Steven Pressfield, Kurt Vonnegut, Martha Graham and more. → Read More