Len Markidan, Groove

Len Markidan

Groove

Baltimore, MD, United States

Contact Len

Discover and connect with journalists and influencers around the world, save time on email research, monitor the news, and more.

Start free trial

Recent:
  • Unknown
Past:
  • Groove
  • InVision
  • Unbounce

Past articles by Len:

33 Customer Service Quotes to Spark Questions & Help Your Team Thrive

These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service. → Read More

Earn money on the side by creating and selling an online course

There are plenty of ways to earn side income as a designer, but few of them are as scaleable, profitable, and personally rewarding as teaching others what you know. → Read More

The Right Tone of Voice For Every Customer Service Scenario

Tone is one of the most important elements of communication. Here’s how to control it. → Read More

7 Customer Onboarding Email Templates That You Can Use

Welcome your new customers with these email scripts. → Read More

Infographic: 22 Customer Support Statistics That You Need To Know

The key numbers that should drive your customer service strategy → Read More

Use This Simple Technique To Explain Complicated Concepts To Anyone

Use this to make your customers’ lives easier. → Read More

5 Lessons Your Business Should Learn From United Airlines

The company’s recent PR disaster can teach us all how to better protect our businesses. → Read More

7 Customer Support Tactics to Increase Sales and Make Your Customers Happier

These clever “hacks” can help you grow your business through better support. → Read More

What the Heck Is “Personal” Customer Service, Anyway?

It’s a commonly used phrase, but what does it mean? And is it important? → Read More

How to Boost Online Reviews for Your Business (And Deal With the Bad Ones)

Just how important are online reviews to your business? → Read More

5 Things You Can Do to Improve Your Customer Support in Under 10 Minutes

These small hacks will lead to a big impact on your customer service operation. → Read More

How to Write a Perfect Customer Service Auto-Reply Email

Making a great first impression on every customer who emails you. → Read More

How to Hire an Amazing Customer Onboarding Specialist

Customer onboarding is one of your most important hires. Here’s how to get it right. → Read More

22 Customer Support Statistics That You Absolutely Need to Know

Surprising research that can help you deliver better support. → Read More

4 Upselling Techniques to Boost Customer Retention and Revenue

Upselling can help you build better relationships with your customers. Here’s how to do it. → Read More

How to Improve Your Onboarding Process (With Great Customer Support)

Follow these tips to make each customer’s first experience a great one. → Read More

7 Best Practices That Your Social Media Customer Service Strategy Needs to Follow

Use these social media customer support tips to build better relationships with your customers. → Read More

Use These Survey Questions to Improve Your Onboarding and Customer Success

How to ask the right questions to point your business in the right direction. → Read More

4 Customer Service Job Interview Questions Employers Need to Ask

Forget “what’s your greatest weakness?” Focus on these instead. → Read More

Customer Service Habits to Build in the New Year (And How to Make Sure They Stick)

Start 2017 off right with these behaviors to make your customers happy. → Read More