Steve DiGioia
Business 2 Community
United States
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Past articles by Steve:
7 Customer Expectations and Why I Shouldn’t Have to Ask for a Napkin
We all speak about expectations, customer expectations. They can be reasonable or extreme, and sometimes achievable or bizarre. But usually, they are → Read More
Get It Fixed, Then Clam Up!
In the service industry, problems happen every day. An employee makes a mistake, and the customer is, at best, disappointed. Or angry, at worst. It’s → Read More
Should We Expect WOW Service?
I dropped my car off at the dealership the other day for a minor repair. I didn’t know what to expect since this is my first time using them. Two hours → Read More
10 Actions to Bring Your Team Into Your Confidence Zone
Who cares what your employees say! The opinions of your employees don’t matter. Really. They don’t. You prove this each day by your actions. You continue → Read More
Simple Yet Effective Ways to Enhance the Experience of Your Customers
Last weekend, my wife, daughter, and I spent a lovely afternoon at a local farm, which also happened to be hosting a food truck festival at the same time. → Read More
Please Don’t Discount the Inexperienced
This past weekend I helped a friend of mine and served as the maître d for an event of 200 people that he was hosting (it was great to get back to my → Read More
Good Leaders Never Want To Be On the Email Chain
I once worked for a boss who led through intimidation. Whenever there was an issue to be resolved or a problem that’s taking longer than expected to → Read More
Top 10 Customer Service Acronyms to Use Every Day
Great customer service. That’s what our customers want and that’s what we wish to provide. But it’s difficult remembering all the different steps to take → Read More
Stop the Sick Day Resentment
Tomorrow is a busy day at work. You’ve planned for it, scheduled properly, made the needed operational adjustments, and kept your fingers crossed so that → Read More
At Least Grumpy Old Guys Know What Great Customer Service Is
As I’ve gotten older, I better understand why many “old folks” (speaking from the viewpoint of me as a kid) got so grumpy. They’re tired of dealing with → Read More
What Does an Allergy Have to Do With Customer Service?
Those of us in the customer service industry focus much on procedures, ease of use, product availability, and the steps of service, to name a few, all in → Read More
How to Stop Giving Customer Service Like a Useless Scarecrow
The lowly cornfield scarecrow hangs idly in the field while a flock of birds, having long since gotten over their fear of the fake man, eat their share of → Read More
What Was Your Main Focus When You Opened Your Business?
During the initial business startup phase, providing great customer service may not have been your first thought. Instead, you focused on getting the best → Read More
Who Writes YOUR Words?
Too many businesses continue to offer a workplace that leaves little room for the employee’s personality to shine through. They micromanage the heck out → Read More
What Can the Mandalorian Teach You About Your Customer Service?
The Mandalorian. The blockbuster hit on the Disney Channel. A keen and faithful observer can see many takeaways that relate to the way we offer service. → Read More
Did You Give Your Customers a Valentine?
We get so bogged down in life’s everyday chores. As songwriter Harry Chapin famously said, “There’s planes to catch and bills to pay” – thank goodness → Read More
How Dunkin Donuts Made the Super Bowl Better
Earlier today I got into a silly conversation with a friend about one of the biggest issues that we face today – Which donuts are better, those from → Read More
Sometimes You Get the Hiring Right
Yesterday my wife and I did a little shopping after work and stopped into our local Eddie Bauer clothing store. We were greeted by a mature woman with the → Read More
Here’s 2 Sure-Fire Tactics That Have Never Let Me Down
Most people have a few go-to strategies that they follow during times of need. They’re comforted knowing they have a tried-and-true method that works for → Read More
McDonald’s Hot Coffee Case and the Customer Experience
We all know that the coffee McDonald’s sells is too hot to drink when served. If you put it to your lips, you’ll most likely receive a burn that will be → Read More