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A young man’s savings was drained by thieves using a popular banking app to do the damage. When his bank didn’t have his back, NBC 5 Responds took on the case. → Read More
A Hyde Park family contacted NBC 5 Responds after waiting nearly four years for a $300,000 refund from their late father’s retirement community that they were rightfully owed. → Read More
After a drawn-out, six-month legal fight between the state of Illinois and the popular, online vehicle vendor Carvana, a formal settlement has been reached that could better protect consumers looking to purchase cars from their phones. → Read More
Drivers say their cars were towed unlawfully and the state agreed, requesting the tow companies to refund driver costs. So, why do drivers still have to pay to get their vehicles back? → Read More
It was like a scene ripped from the pages of Hollywood, but a Wicker Park business owner said he knew the law was on his side when a tow truck driver tried to take his car last October and the situation ended with him facing the barrel of a gun. → Read More
Whether you’re splitting a tab, or paying a babysitter, Zelle is the most popular way to transfer money electronically in the U.S., processing more money than Venmo and CashApp combined, lawmakers have found. But Zelle is also popular among thieves. → Read More
Does your child have a bad credit score? It could happen and you may not know about it until it’s too late. Cases of identity fraud have landed some kids in... → Read More
A wave of Hyundai and Kia vehicle thefts is now, on average, resulting in 45 cars stolen every day in Chicago, an analysis by NBC 5 Responds found. → Read More
Millions of families across the nation will walk away from billions of dollars in flexible spending account savings by the year’s end, but there is still time to change that. → Read More
Heading home for the holidays? NBC 5 Responds examines where travel chaos stands after a turbulent summer season and gives a checklist of ways to protect yourself. → Read More
Incredible deals for clothes can seem tailored to you, all popping up in sponsored advertisements on your social media feed. But can you trust them? Here are six things to look out for. → Read More
When private tow companies are accused of taking cars unfairly, drivers can turn to state regulators for help. But the process rarely sides with drivers, NBC 5 Responds found. → Read More
From a church group, to couples looking for a place for their wedding, more families contact NBC 5 saying a vacation rental property near Peoria took thousands of dollars, canceled their reservations and issued no refunds. → Read More
A story NBC5 Responds first covered in 2020 comes full circle. A Chicago gay couple who alleged their insurer unfairly denied them fertility coverage gets answers, and introduces us to their newest family members. → Read More
A crime wave targeting unsuspecting drivers across the country has now hit many communities across Chicago in a big way. → Read More
A DeKalb woman contacted NBC 5 Responds after she said she was experiencing technical hiccups with her brand-new, $61,000 therapeutic spa unit. The woman said despite her repeated calls, the company that sold the unit would not get back to her or provide answers. But after NBC 5 Responds got involved, things changed. Watch the full story above. → Read More
Receiving packages in the mail is almost always a joy, but recently some consumers say the packages showing up on their doorsteps are a bit baffling: addressed directly to them with no sender information and the boxes full of products they never ordered. → Read More
They thought they were speaking with their airline, but it turned out to be a travel agency that charged them hundreds of dollars extra. And it all started with a simple web search. → Read More
It was branded as an outdoor adventure. Only a three-hour drive southwest of Chicago, customers could escape to the town of Farmington, Ill., staying at an... → Read More
Social media account hackings or takeovers have increased dramatically since 2020, and NBC 5 Responds has fond a key differentiating factor between users who get their accounts back, and others who do not. → Read More