Eugene Kim, Business Insider

Eugene Kim

Business Insider

Korea, Republic of

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Recent articles by Eugene:

Leaked Amazon documents show the company over saturated its delivery network and will scale back expansion of service partners this year

The slowdown in new delivery contractors comes at a time when Amazon is grappling with slowing growth and overcapacity issues in its supply chain. → Read More

Amazon's troubled drone delivery division sees high attrition, with one team losing more than 70% of employees, leaked documents show

Prime Air had a 30% turnover rate last year. The attrition imperiled the unit's ability to meet key project goals, according to leaked documents. → Read More

Amazon is handing out a record $6 billion in employee stock awards this quarter as it battles a competitive labor market and complaints of low pay

The increase in employee stock awards comes at a time when Amazon is grappling with severe employee turnover across its corporate workforce. → Read More

An Amazon employee got an 11% raise as part of a companywide pay hike, but says it's not enough: 'It's just not worth it to stay here any more'

After Amazon vowed to double its base pay cap, some employees say the raises they got are lackluster, prompting them to consider working elsewhere. → Read More

Amazon supplier arrested over 'smuggling charges' delayed grocery store expansion, internal documents show

The incident was just one of the many stumbling blocks Amazon has faced in its physical store business. → Read More

Internal Amazon documents show the pandemic transformed the company's plan for cashierless store technology: 'It's a land grab'

Amazon's physical stores team is doubling down on opening its own JWO stores and licensing the technology to other retailers. → Read More

Inside Amazon's flailing brick-and-mortar ambitions: missed projections, pressure to cut costs, and a war with Whole Foods

While Amazon has perfected the art of e-commerce efficiency, the company is facing a much tougher reality in the brick-and-mortar space. → Read More

Leaked Amazon audio shows CEO Andy Jassy address several of the company's most pressing issues — but dodge employees' top concerns about low pay

It was an odd omission given employee compensation has become a hot-button issue at Amazon in recent years. → Read More

In an internal email, Amazon's new healthcare boss lays out the 'four key pillars' of the company's growing health ambition

The email, from Amazon SVP Neil Lindsay, gives a clear look into the current focus areas for Amazon's growing healthcare business. → Read More

Amazon will pay a whopping $65 per package for drone delivery in 2025 and it shows just how the company is still grappling with cost issues for last-mile delivery

The hefty price tag of each drone shipment illustrates the costly nature of Prime Air. → Read More

Amazon has been secretly testing its drone-delivery program and plans to drop packages from the sky to 1,300 customers this year, documents show

The expansion of Amazon's drone-delivery testing program would mark the largest public-facing step forward for Prime Air since the program launched. → Read More

Leaked documents show Amazon employees are upset over the company's response to its LGBTQ communities. Now they're organizing a 'stop hate' movement.

Frustration is boiling over at Amazon after a series of controversial decisions that some allege discriminates against LGBTQ communities. → Read More

Amazon's ads team adds a new performance review question as annual revenue surpasses $31 billion

The change is the latest twist to Amazon's controversial performance review system, which drew employee complaints for its ambiguity. → Read More

In leaked audio, Amazon's CEO Andy Jassy shares a bold vision for the company's healthcare business. Here's what the giant retailer is doing to become a 'significant disruptor.'

Now, Amazon plans to double down on its healthcare efforts, internally consolidating the team and planning for further expansion across various areas. → Read More

Amazon used a sneaky tactic to make it harder to quit Prime and cancellations dropped 14%, according to leaked data

Amazon intentionally drew out the process of canceling a Prime membership with layers of confirmations and prompts, internal documents show. → Read More

EXCLUSIVE: Amazon faced questions from FTC about whether it tricked customers into signing up for Prime. Internal documents show some employees felt it had.

Plans to avoid confusing customers were considered, but shelved because they reduced overall subscription growth, according to internal documents. → Read More

Amazon is closing its physical Amazon Books, 4-Star, and Pop Up stores for good

Amazon has shifted its physical strategy over the years as it struggles to replicate its online success with its expansion into brick-and-mortar retail. → Read More

Exclusive: Amazon plans to sell digital advertising space inside its physical stores

Amazon's physical stores are "dependent on advertising" to turn a profit and expand, according to a document seen by Insider. → Read More

A Visa exec's email to Amazon CEO Andy Jassy set off an internal scramble that's becoming increasingly common at the tech giant

It's a practice that's helping Jassy learn and adjust to the new CEO role, but also adding pressure to his subordinates. → Read More

Leaked document shows Amazon's ambitious physical stores plans are falling short of expectations, with far fewer people using its cashierless grocery carts than predicted

Customers find Amazon's Dash Cart too small for general use, but like that it keeps track of their grocery shopping in real time, the document says → Read More