Alicia Kelso
Supply Chain Dive
Louisville, KY, United States
Contact Alicia
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Past articles by Alicia:
Uber launches pilot to deliver equipment to Chicago restaurants
The partnership with foodservice equipment distributor Parts Town will provide two-hour delivery to operators and service technicians. → Read More
Delivery services extend gas incentives as drivers face high gas prices
DoorDash's program, which provides drivers 10% cash back on gas purchases on a prepaid Visa card, will now run through August. Grubhub and Waitr have similar incentives, while Uber Eats has imposed a fuel surcharge on customers. Higher fuel prices and overall inflation are both affecting restaurants' recovery. → Read More
Starbucks to spend $1.5B on diverse suppliers
It's nearly double the amount the coffee chain spent in 2020. → Read More
Chicago accuses Grubhub, DoorDash of deceptive business practices
The city's allegations, including that the companies would bait-and-switch customers with steep delivery fees, are the latest among municipalities pushing back against foodservice delivery companies. → Read More
Chipotle's digital sales rose 10.5% during Q2
The chain's digital presence will likely remain strong as it experiments with online-only product launches and grows its already robust loyalty program. → Read More
McDonald's workers will strike for higher wages next week
Employees in 15 markets will demand that the mega chain raise its wages to at least $15 an hour, while McDonald's argues it is "the responsibility of federal and local governments to set minimum wage." → Read More
Beyond Meat signs global partnerships with McDonald's and Yum Brands
The plant-based meat producer will be the "preferred supplier" for the patty in the planned McPlant sandwich, and is creating menu items for KFC, Taco Bell and Pizza Hut. → Read More
McDonald's CEO: Chain will do 'just fine' with higher wages
During the company's Q4 call Thursday, CEO Chris Kempczinski said McDonald's has been able to balance pay due to judicious menu pricing and productivity savings. → Read More
Starbucks expects to have 55K locations within 10 years
During an investor event last week, the coffee giant said it plans to add about 22,000 new units by 2030. → Read More
Taco Bell to launch new loyalty program 5 years after first iteration
The promotion of Taco Bell Rewards, which rolls out later this month, crashed the company's site and app on Tuesday. → Read More
Food delivery app downloads are decreasing
Monthly active users of the largest foodservice delivery companies have dropped more than 13% since May 2019, Apptopia found. → Read More
Yelp asks Grubhub to remove delivery from 'non-partner' restaurant pages
Grubhub told Restaurant Dive that Yelp was aware of the practice and that the companies recently came to the decision together. Yelp said it asked Grubhub to make the change after recently learning of the practice. → Read More
Yelp rolls out restaurant health score popup notifications
Following a pilot in San Francisco, the review site has launched the feature in Chicago and Los Angeles to flag restaurants with the worst health inspection violations. → Read More
DoorDash data breach impacts 4.9M people
Customers, delivery workers and merchants had names, email and delivery addresses, order history, phone numbers and passwords stolen in the May 4 breach, the company confirmed this week. → Read More
Starbucks pickup-only store to open in NYC this fall
The store concept tailored to mobile orders aligns with the brand that boasts a tech-savvy customer base. → Read More
Yelp personalizes app based on user lifestyle
The new feature lets users tailor their experience based on diet, accessibility concerns, food and drink categories and interest. → Read More
Facebook remains king as restaurants rethink social media marketing
A Toast report found that 67% of restaurants plan to pay for social media ads this year, with 91% advertising on Facebook over rival platforms. → Read More
McDonald's inks deal with DoorDash, ending Uber Eats' exclusivity
After two years, the fast food chain added a second delivery partner, a move that appeases some franchisees but could be a blow to Uber Eats. → Read More
TGI Fridays picks up Uber tab for guests in new pilot
The deal is part of the chain's partnership with Uber Vouchers, a program launched in April, and is designed to drive more foot traffic to stores. → Read More
Digital restaurant orders growing at a double-digit clip
Mobile apps represent 60% of digital orders, according to an NPD Group report. → Read More