Heather Haddon, Wall Street Journal

Heather Haddon

Wall Street Journal

New York, NY, United States

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Past articles by Heather:

Starbucks to Clarify Pride Decoration Rules

The coffee chain said it would make centralized guidelines for in-store visual displays and decorations that represent the brand’s views supporting inclusion. → Read More

Diners Are Losing Patience With Restaurant Service—and There’s No Quick Fix

Owners are using technology, training and fixed tipping to address staff turnover and shortages. → Read More

Restaurant Chain Cava Set to Launch IPO

Executives aim to sell the shares for between $17 and $19 apiece. The high end of that range would value Cava at around $2.2 billion. → Read More

Subway considers sale valuing sandwich chain at more than $10 billion

Sandwich chain Subway has retained advisers to explore a sale of the closely held company, according to people familiar with the situation. → Read More

Domino’s, Pizza Hut and Other Pizzerias Work to Recruit Delivery Drivers

A shortage of drivers is hurting business, while rising fuel and car-maintenance costs have made the job less appealing over the past year. → Read More

Grubhub Hustles to Catch Up in Business It Once Led

A recent deal providing access to Amazon’s Prime members gives the third-largest delivery company in the U.S. new ammunition in its battle with DoorDash and Uber. → Read More

Supermarkets, Restaurants Hire Security, Limit Hours to Combat Crime

Starbucks, Morton Williams and other food-related businesses say they are wrestling with more public safety challenges since the pandemic. → Read More

Union Organizing Efforts Rise in First Half of Year

Pandemic-related health and safety concerns, coupled with a tight labor market, have led more workers to organize. → Read More

Starbucks Closing Some Stores, Citing Safety Concerns in Certain Cafes

The coffee chain is permanently closing 16 cafes after workers reported drug use by members of the public and crime concerns. → Read More

Amazon and Grubhub Strike Deal to Bring Restaurant Delivery to Prime Members

The partnership with Just Eat Takeaway.com, Grubhub’s parent company, could include a small equity stake for the e-commerce giant. → Read More

McDonald’s Dollar Drinks Deal Fades in the Face of Inflation

Some McDonald’s locations are axing the chain’s U.S. deal offering soda and other cold beverages of any size for a buck as restaurant owners try to manage a record spate of inflation. → Read More

Just Eat Says Grubhub Sale Still Possible as Shares Slide

Shares of Just Eat Takeaway.com hit an all-time low after the head of its U.S. division said a sale wasn’t a definite outcome for the company’s Grubhub online food business, which Just Eat is reviewing. → Read More

McDonald’s Tightens Restaurant Ownership Rules as It Looks for New Franchisees

The burger giant is trying to reinvigorate its base of restaurant owners. → Read More

Diners Start to Pull Back on Eating Out as Casual Chains Raise Prices

Olive Garden’s parent Darden Restaurants reported increasing sales and costs as it tries to boost prices without scaring diners. → Read More

Starbucks’s Head of North America Departs Company

Rossann Williams was involved in the company’s effort to respond to a U.S. unionization drive; interim CEO Howard Schultz has been revamping his management team since returning. → Read More

Starbucks Cafes Hit With Tech Glitches, Disrupting Orders and Frustrating Customers

Some U.S. Starbucks stores across several days this week struggled to fulfill mobile orders and credit-card transactions for stretches of time, as cafes contended with mobile-ordering and payment-processing disruptions. → Read More

McDonald’s in Russia Reopens Under New Ownership

The relaunched restaurants were accompanied by a marketing blitz aimed at convincing locals that the new chain’s burgers are as good as the American version. → Read More

Howard Schultz Says Starbucks Is Seeking Fresh Blood in CEO Search

Starbucks’s interim CEO, back for his third stint at the coffee giant, said it needs fresh blood and a “different type of leader,” and is focusing on external candidates. → Read More

McDonald’s Taps Outside Firm to Assess Its Diversity Efforts

Investors in the burger chain had sought a civil rights audit as shareholders increase their focus on social issues. → Read More

Starbucks to Sell Juice Brand as Coffee Chain Focuses On Its Stores

Interim CEO Howard Schultz directs investment to the company's cafes and baristas as Bolthouse agrees to acquire the Evolution Fresh line of juices. → Read More