Heather Haddon, Wall Street Journal

Heather Haddon

Wall Street Journal

New York, NY, United States

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Recent articles by Heather:

Starbucks Union Fight Escalates as Company Seeks to Hold Off Vote

Howard Schultz is among the executives who traveled to Buffalo, N.Y., to press the coffee giant’s case. → Read More

McDonald’s CEO Apologizes for Text Exchange About Shooting Deaths

Chris Kempczinski plans to address U.S. employees. “I am learning from this,” the CEO said. → Read More

TikTok Fans Brew Even More Complicated Orders at Starbucks

Social-media influencers take customized drinks to new extremes with a ‘secret menu’ of complicated combinations. Baristas find it ‘a bit exhausting.’ → Read More

A New Generation Leads Chick-fil-A’s Growing Flock

Incoming CEO Andrew Cathy wants to push Chick-fil-A into the future through delivery, new online-only brands and updated drive-throughs. → Read More

How Cheesecake to Go Saved the Cheesecake Factory

One of the world’s most complicated restaurants went all-in on takeout and delivery last year. These days, business is booming—and working there is crazier than ever. → Read More

Starbucks’ China Sales Slow With Covid-19 Bout

The coffee chain said U.S. sales are growing, as it boosts employee pay. → Read More

McDonald’s Sales Rise as U.S. Menu Prices Climb

The burger giant said that bigger order sizes and higher prices increased its revenue in the U.S., while loosening Covid-19 restrictions overseas helped to boost its international business. → Read More

Chipotle’s Profit More Than Doubles as Chain’s Burritos Get Pricier

The company’s quarterly sales established a record after Chipotle increased its menu prices to offset higher meat and freight costs. → Read More

Pizza’s Pandemic Growth Cools as Domino’s Reports Sales Decline

The pizza maker’s same-store sales decline is its first in the U.S. in more than a decade, as the chain reduces hours and hunts for drivers. → Read More

Starbucks Faces Rare Union Challenge in Upstate New York

The coffee company is pushing back against an employee unionization drive as workers at some Buffalo stores attempt to become the first Starbucks-owned cafes in the U.S. to organize. → Read More

NYC’s Covid-19 Vaccination Proof Mandate for Restaurants and Dining: What to Know

Starting Monday, New York City began enforcing its vaccination requirements for restaurant patrons and employees. Restaurants and customers now face penalties for not abiding by the law. → Read More

Restaurants Close Dining Rooms Again as Delta-Driven Infections Spread

Restaurants are losing customers, dealing with staffing struggles and facing uncertain demand again as the Delta variant drives rebounds in Covid-19 infections. → Read More

Grubhub, DoorDash, Uber Eats sue New York City over fee caps

DoorDash Inc., DASH 3.39% Grubhub Inc. and Uber Technologies Inc.’s UBER 0.70% Eats division are suing New York City over its law permanently capping the amount of commissions the apps can charge restaurants to use their services, the latest move in a growing clash between the platforms and local regulators. → Read More

McDonald’s McFlurry Machine Is Broken (Again). Now the FTC Is On It.

The frequently malfunctioning equipment leads to a lawsuit and gets the federal antitrust agency involved. → Read More

Delta Variant Concerns Temper Dining’s Summer Return as Some Americans Stay Home

Restaurants that survived waves of closures last year had headed into the summer optimistically as many occupancy limits were lifted. But individual operators and industry data now point to a more mixed picture. → Read More

McDonald’s Pushes Diners to Use Trays as Food Bags Run Tight

The burger chain recently told restaurant owners that they needed to limit orders of bags from suppliers as usage is running ahead of already high numbers last year—the latest supply challenge affecting U.S. restaurants. → Read More

McDonald’s Sales Surpass Pre-Pandemic Levels

The burger giant said price increases, larger to-go orders and new crispy chicken sandwiches helped boost U.S. sales. → Read More

McDonald’s Owners Offer Tuition, Child Care to Lure Burger Flippers

Chains have struggled to win back workers after pandemic layoffs and departures. → Read More

McDonald’s Hit by Data Breach

The hack exposed some U.S. business information and customer data in South Korea and Taiwan, the company said. → Read More

The Pizza Business Is Divided on Delivery

Pizza chains like Domino’s pioneered speedy food delivery, but they are split on working with apps like DoorDash and Uber Eats. → Read More