Sharon Florentine
CIO.com
Philadelphia, PA, United States
Contact Sharon
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Past articles by Sharon:
7 signs you’re ready to hire a career coach — and 3 signs you’re not
A career coach is an expert in career planning who offers certified expertise in resume building, negotiation, interviewing, and motivation to help maximize your potential — but only if you’re willing to put in the work. → Read More
Employee retention: 10 strategies for retaining top talent
A comprehensive employee retention program is a key differentiator in tight talent markets. Here’s how to reduce employee turnover, retain top talent, and establish an engaged workforce. → Read More
How to find a new job while you’re still employed
Job searching while you already have a paycheck has advantages but comes with risks. The following 10 tips can help you with your job hunt — without getting cut. → Read More
9 reasons good employees leave — and how to prevent it
Talent is your biggest asset, and while you’ll never eliminate employee turnover, the following strategies can help you keep your best. → Read More
Steps to Assess Your Customer Experience Maturity
A customer experience maturity assessment is a great way for organizations to identify areas for improvement and get a leg up from competitors. → Read More
8 Tips to Drive Your VoC Program Forward
As long as you’re soliciting customer feedback and then acting accordingly, your efforts will be rewarded. → Read More
Be Brave, Be Visionary, Be Employee-Centric: An Interview with SAP's Roger Noia
Roger Noia of SAP discusses obstacles organizations face in implementing a truly digital workplace, the role of automation and the impact of culture on DWX. → Read More
How Do You Prepare for a Digital Workplace? An Interview With ServiceNow's Kevin Nanney
Kevin Nanney of ServiceNow discusses preparing organizations for a digital workplace, the role of culture and how to measure success. → Read More
Personalization Goes Nowhere Without Trust
Companies are doubling down on personalization because customers expect it. But you won't get far if they don't trust you to do right by their data. → Read More
Where Communications Fit in Digital Experiences: An Interview With Matt Swain
Matt Swain discusses the importance of personalization, the impact of COVID-19 and how companies can navigate the “new now.” → Read More
Matthieu Silbermann: The Digital Workplace Is the Measure of How a Company Culture Is Defined
Powell Software's new CPO, Matthieu Silbermann, discusses how company culture impacts digital workplace experience and how to measure success. → Read More
Teams Make Your Digital Experiences Come to Life, An Interview With Ajay Sampat
Ajay Sampat of Instacart discusses growth engineering, getting to the right DX mindset and the importance of teamwork in delivering exceptional DX. → Read More
Getting to the Heart of Digital Customer Experience With Yaron Morgenstern
Glassbox CEO Yaron Morgenstern has always focused on the digital world, but it’s the humans on the other side of the screen that are most important to him. → Read More
What it Takes to Deliver Exceptional Digital Experiences: An Interview With Brian Chaput
Two core tenets have remained constant throughout Brian Chaput of HCL Digital Experience's career: customer support and the value of small wins. → Read More
Designing the Digital Employee Experiences You Want: An Interview With Tim Flower
Tim Flower of Nexthink discusses how HR and IT collaboration, culture's impact on digital workplace experience and more in our latest DWX leaders interview. → Read More
Shawn Weems: Creating Digital Experiences for the Hospitality Industry
Shawn Weems of Hyatt discusses personalizing digital strategies, rethinking priorities in the hotel industry in the wake of the pandemic and more. → Read More
10 ways you’re getting workplace diversity wrong (and how to get it right)
There’s no one-size-fits-all solution for a successful diversity and inclusion strategy, but best practices can help ensure you’re establishing a diverse workplace that can innovate and thrive. → Read More
12 most difficult IT jobs for employers to fill
The 2020 State of the CIO research reveals organizations struggling to fill cybersecurity, data science and AI roles. → Read More
Gender pay gap shrinks, but there’s still a lot of work to do
Computer programmers saw the greatest pay gap reduction, but look beyond that, and you see how inequality for women exists in different ways. → Read More
Employee retention: 8 strategies for retaining top talent
In a tight talent market, retaining talent is of utmost concern. Experts offer advice on how to keep your most valuable business asset: your employees. → Read More