Matthew Lehman
Accenture Insurance
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Past articles by Matthew:
Insurance consortiums set the DLT pace
We’re seeing a surge in industry investment in distributed ledged technology (DLT) and blockchain projects as insurers look to unlock the potential of the technology. According to one research report, the market for blockchain in insurance is expected to grow from $64.5 million in 2018 to $1.39 billion by 2023— a compound annual growth rate of 84.9 percent. Accenture research… → Read More
The blockchain breakthrough in insurance
Insurance industry teamwork is taking blockchain and distributed ledger technology from pilots to production. → Read More
Five keys to building digital trust
Technology creates new opportunities for claims leaders to improve customer outcomes—and digital trust makes them possible, says Matthew Lehman. → Read More
How insurers can address digital trust within ecosystems
Many insurers are exploring ecosystem models—and as Matthew Lehman explains, digital trust must be part of their criteria for choosing a partner. → Read More
With digital trust, connected devices can help insurers become risk coaches
Connected devices can help insurers improve claims outcomes, but as Matthew Lehman explains, digital trust is essential for success. → Read More
Digital trust is key for using AI to improve claims outcomes
From simple automation to chatbots, the claims function has much to gain from artificial intelligence (AI)—but success depends on digital trust. → Read More
Personal data can enable better claims outcomes—but digital trust is essential
Personal data can enable better claims outcomes—but digital trust is essential, says Accenture’s Matthew Lehman. → Read More
Uncharted territory for the claims function
As innovation continues to outpace regulations, insurers must adopt a leadership position to help define future standards. → Read More
Claims, technology and designing for humans
Connected home technology can enable insurers to help customers prevent risks and reduce claims frequency and severity. → Read More
Reimagining the claims workforce
New labor platforms and collaboration tools offer insurers the opportunity to be more adaptable and responsive to market changes. → Read More
Power plays, ecosystems and platforms: What claims leaders need to know
Ecosystems offer insurers the opportunity to access new customer pools, extend the value chain and achieve results on scale. → Read More
Improving claims outcomes with artificial intelligence (AI)
The claims function has much to gain from artificial intelligence (AI), machine learning and natural language processing. → Read More
A claims perspective: Accenture Technology Vision for Insurance 2017
Artificial intelligence (AI), ecosystems, new workforce platforms and more: Matthew Lehman looks at technology trends in insurance. → Read More
How will Insurtech influence claims?
Matthew Lehman and Darcy Dague examine the implications of Insurtech on the claims function in this video from Accenture. → Read More
Enabling next-generation claims outcomes
Accenture’s Matthew Lehman and Darcy Dague share three steps to help insurers drive next-generation claims outcomes. → Read More
Insurance claims in the age of the consumer
Accenture’s Matthew Lehman and Darcy Dague explain how digital can help insurers foster a more effective claims function. → Read More
The new claims workforce must be lean, agile and willing to embrace change
Matthew Lehman examines how new technologies and customer expectations will change the nature of the claims organization. → Read More
Capitalizing on the data deluge
Matthew Lehman discusses how data and analytics are changing the way insurers approach the claims process. → Read More
Technology creates opportunities for claims organizations
Matthew Lehman examines the opportunities available to claims organizations that embrace InsurTech. → Read More
The Future of Digital Claims: Transforming the customer experience
How will digitization transform the customer experience in claims? Matthew Lehman explains. → Read More