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A simple Google search for a customer service number ended with a Raleigh woman losing thousands of dollars. → Read More
Raleigh woman pays nearly $2,500 bill twice to Crate and Barrel via Bank of America due to error in online payment: ABC11 Troubleshooter → Read More
Durham man's refrigerator was delivered multiple times with damage. Here's what to do if this ever happens to you. → Read More
An explosion in the kitchen. Homeowners find oven doors shattered with no explanation as to why. → Read More
ABC11 Troubleshooter | Durham city leaders agree to remove large tree over neighbors' concerns for their safety. → Read More
Not all cell phone deals are equal. ABC11 Troubleshooter Diane Wilson has a warning before you agree to anything. → Read More
A Durham man says he is now homelessness after he fell for a rental scam and lost thousands of dollars. → Read More
When you take your car in for service, who is responsible if something goes wrong? → Read More
CAVEAT EMPTOR: Looking to buy a new home? Don't let this real estate scam fool you. → Read More
Now that the holidays are over, scammers are going after those who got a new laptop, TV, or computer as a gift by impersonating Best Buy's Geek Squad. → Read More
It's key to remember you don't have to pay to get this money. → Read More
Many Southwest customers are paying out of pocket for flights on different airlines → Read More
More and more retailers are now charging return fees if you return by mail. → Read More
Did you get a call from Maj. Barry Jones with Wake Co Sheriff's Office? Hang up, it's probably a scam. Scammers using deputy name for 7 years to scam. → Read More
Before you ever leave your house for the airport, take these steps to hopefully make your trip less stressful. → Read More
Before you ever leave your house for the airport, take these steps to hopefully make your trip less stressful. → Read More
"There are 3,000 still in the process and who knows how many more fell through the cracks." → Read More
Rebuild NC helps low incomes homeowners fix and rebuild storm-ravaged homes. → Read More
Fayetteville, NC couple who bought travel insurance get thousands back after getting sick on a cruise after ABC11 Troubleshooter steps in. → Read More
As you get ready to shop this holiday season, if you're buying anything online, make sure to do your research. → Read More